U.S. Bank Branch E State St, Rockford

U.S. Bank Branch Reviews

• M

  Marwan Hamza
  1

  The worst customer service rude and disrespectful the don't do their job the way they supposed to and there's no banker to talk to... this bank needs to be closed I have a mortgage account plus the high interest they charge me and I always pay on time and I get that... us bank you lost a great customer

  Response from the owner

  Good morning, Marwan. Thanks for taking the time to leave a review. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0157 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• L

  Lisa Smith
  4

  I went to US Bank to cash a check I'd received from a family member who banks there. I don't have an account but the teller was very kind and the transaction was smooth and easy. I could do without the fee for cashing without an account but otherwise, good visit.

• S

  Shuggalious Gurl
  1

  Tellers are very unprofessional, they place 2 week holds on check deposits no matter how long you been banking with them. The lady Amanda was very rude and was asking personal questions that has nothing to do with her or my banking business. I will be contacting the BBB

  Response from the owner

  Oh no. We're concerned to hear about your recent experiences. We welcome the chance to discuss this with you further. Please email your phone number and reference #4863 to us at [email protected] and we'll call you within 2 business days to have the matter reviewed. We look forward to speaking with you. Thank you, ^Kortnee

• D

  Dwayne Morris
  1

  On 3/2/20 I deposited $6800.00 in $100 bills into the ATM. The ATM froze and I received an error message/receipt. I went into the bank and was told there is nothing they can do about it. The branch manager Nathan was completely rude and said for me to keep my receipt and once the tech came out they would credit the money. Once verified. I will never do business with this bank and I will be having all of my family switching banks. If this is not fixed by end of today I will be seeking a lawyer out to file a law suit for theft and illegally holding my money. This was a distribution from my retirement account to pay for medical bills! As of right now I'm in a lot of trouble and the bank is doing nothing about it.

  Response from the owner

  Thank you for bringing this to our attention, Dwayne. I’m so sorry the ATM froze and left you without your funds. That is substitutional about of money to be without. I would feel the same way. Please let us know if this hasn’t been resolved, so we can help. Please send us an email with your phone number, and we'll give you a call to further assist. Our email address is [email protected]. Please also include your reference number: 5351. Once we receive your phone number, we'll give you a call by the end of the next business day. All the best. ^Michael

• T

  T Franks
  1

  Literally the slowest bank ever, plus still not open when every other bank is now open inside. You sit in the drive thru for atleast 30 to 45 mins anytime you need to do anything with a teller. This is the most ridiculous thing ever.

  Response from the owner

  I understand the frustration a long wait can cause, T. If you have concerns you would like to discuss with us further, we welcome the chance to talk with you. Please email your phone number and reference #12113 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

• L

  Liandre Mclaren
  1

  The banker name is jaimie that she refused to open my mobile deposit she make me angry at her i need mobile deposit for my checks. But she didnt trust me anymore that why she wont let me go home by airplane to florida that i save it in my account but im not live here i just visit here by my work

  Response from the owner

  Hello, Liandre! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• J

  Jae Bella
  5

  Very much love this bank. Always quick to answer any questions.

• R

  R Lw
  1

  The company has not updated information on their drive thru hours like a lot of responsible businesses. Very frustrating and unprofessional. Branch manager needs to get this updated asap.

  Response from the owner

  I'm sorry we've let you down, R Lw. Please ensure to check our site at usbank.com/locations for the most up to date hours of operation. I show the East State Office lobby and drive thru are both open 9:00 am to 5:00 pm and until noon on Saturdays. If you'd like to discuss your experience any further, please send us an email with your phone number to [email protected], including reference number 7064. One of our Ambassadors will call you within one 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• S

  Spot Cafe
  1

  How are people suppose to be able to start an account if not 1 of these banks are open in the whole city.

  Response from the owner

  Thanks for sharing your feelings about the branch changes. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. Customers can open an account at usbank.com/checking We appreciate your feedback. ^Larisa

• J

  Jacob Lake
  5

  Went here without any problems. Friendly staff and easy drive through experience later in the day.