U.S. Bank Branch Commerce Blvd, Rohnert Park

U.S. Bank Branch Reviews

• a

  a *
  1

  one star is way too generous for these jerks. due to the unbelievable, utterly gratuitous, bottom-of-the-barrel rudeness, arrogance, and unprofessionalism displayed by beck smith, i will never set foot into this branch again. this individual treated me to the worst, most abusive, highly inappropriate, insulting, and horrendous service i have ever experienced at any bank anywhere in the world. also painfully noticed same as other reviews: this place is slow, slow, slow as hell. they brazenly waste their customer's time without a second thought.

  Response from the owner

  Hi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1250 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• A

  Alex Olivo
  1

  Pretty jarring walking into what's supposed to be a professional environment with only two people in the building and the one person I talk gets so easily confused like he doesn't do this every day for his job. Guess it doesn't take much to work at a bank these days huh?

• J

  John Charles
  1

  I opened a business account and forgot to pay my initial deposit on the same day. Banker from rohnert park called me next day and said if you don’t make the initial deposit I have to close your account.

  Response from the owner

  Hello John. We are sorry to see that this is how it was communicated to you. It is true that we need to have an opening deposit on deposit accounts to have them properly opened. If you would like to discuss the interaction, we would be happy to help. Please send us an email to [email protected] with your phone number and reference number 4523, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• R

  Rebecca Phillips
  1

  Been here 15 mins already just waiting for someone to help me...

  Response from the owner

  Hello Rebecca, I understand the frustration a long wait can cause. I hope you did end up getting the help you needed during your visit. If you have any account questions or need additional assistance, please call Customer Service at 800.872.2657. I wish you the best, ^Kim

• A

  Allen Young
  5

  We like this friendly banking environment. It is a quiet place without waiting in line.