U.S. Bank Branch W Main St, Anoka

U.S. Bank Branch Reviews

• L

  Lance Hansmann
  5

  Peter and John went over and above to help me solve the problem I was having with the US Bank leasing department when they could have just said, “not my problem.” They are the example of what customer service should be. Thanks guys!

• A

  Alex Timm
  1

  They don't answer the phone during normal business hours, and if you go in they turn you away because you need to schedule an appointment even though there are no signs anywhere stating that, and you can't call in to make that appointment since they do not answer the phone. So go drive there just to schedule an appointment and then come back when you have your appointment several days later even though people are just sitting around and chatting. Frustrating

  Response from the owner

  Thank you for taking the time to share your feedback, Alex. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

• G

  Gerardo Vargas
  1

  Went through the drive thru to make a cash deposit, clerk told me they weren't able to help me because, and I quote, "too busy". What kind of business turns away customers because they are too busy? I told her that I would wait then she gave me a dirty look. So unprofessional.

  Response from the owner

  Good morning, Gerardo. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5764 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• G

  George Dalglish
  5

  I don't know why this bank only has 3.5 stars (as of now) but I can only speak on my own experience over the 5 plus years I've been doing business with them. They've always been so FRIENDLY and HELPFUL any time I needed help or a loan or whatever. The employees always greet customers with a smile and they are genuinely motivated to serve our needs. You can't ask for better service than that! *special shout out to Joel who followed up on an online application i filled out and intervened with the underwriter on my behalf. That was completely unexpected and above and beyond on his part. Actions like those are representative of the US Bank Anoka employees and it shows where their heart is

• N

  Neil Christians
  1

  Representative said I couldn’t get information about an account. Came in a few weeks later and…. No problem accessing information. Guess they need better training on their staff

• H

  Hannah Scholten
  5

  This bank was so helpful! Couldn't be more happy with the help I got from the bank manager and teller. Thank you very much for making the closing of our house happen!

• C

  CHIP OFFTHEOLDBLOCK
  2

  The drive up is the slowest drive up I've ever been to. As I'm writing this I have been sitting in line for 20 minutes. It's ridiculous. Never been to a bank that was so slow processing drive-thru transactions.

  Response from the owner

  Good morning. Thanks for taking the time to leave a review. We're sorry to hear you experienced a long wait during your recent visit to this location. We understand time is precious. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9422. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• K

  Kelsey Taylor
  1

  Just had the worst customer service ever! Standed in for over 30 minutes waitinf to simply take out money. Several able bodies available to assist the only 2 tellers working both the lobby and drive through. So disappointing to not see a single manager or banker step out to help out their team.

  Response from the owner

  I’m sorry to hear about your experience, Kelsey. We understand how it is important to make your transactions in a timely matter. We want to help as much as we can. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. Please also include reference number 1149. We look forward to speaking with you. Thank you. ^Chrishawna

• E

  Eileen Ness
  1

  Worst customer service!! 4 times we visited trying to get a CD for for son. Had a court order on what exactly we had to get. First time my fault because was in husbands name not mine. Said your husband has to do it and be here. (NEVER MENTIONS MY SON), Second time they talj my husband into Money Market, Which is not Federally regulated, so they have him come back so they could research it(never mention son has to be there). So c he goes in they realize can not do money market. Husband goes back 4th time to do CD and now they mention Son has to be there!!

  Response from the owner

  I’m truly sorry to hear of the poor encounters you had during your visits, Eileen. I assure you that making sure you feel satisfied and valued as our customer is our top priority. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5415 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick

• R

  Rachel Cook
  1

  This location needs to update there hours. There was 15 people waiting in drive through because online the drive through is open till 1pm and you just lost many peoples services today.

  Response from the owner

  Thanks for taking the time to leave a review, Rachel. We appreciate your feedback about the branch hours. This location is open Monday - Friday 9 am - 5 pm and Saturday 9:00 am - 1:00 pm. We will certainly share your feedback with the appropriate management. Take care and stay safe. ^Heather