U.S. Bank Branch Manchester Rd, Akron

U.S. Bank Branch Reviews

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  Neal Smith
  1

  Do not use for car financing, whether it's a lease or loan, they will not offer competitive interest rates even for top tier credit. They force you to use them at a high rate just because they want your car at the end of a lease..took 2 days for a supervisor to call me back and the lowest they could offer was 5.9% I went elsewhere and got under half that..I will never use them again..no respect for customer loyalty and on time payments...shop around and do not use them!.That is through corporate not this location specifically.

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  Patrick J
  5

  Excellent location! Excellent staff!! Everyone is always very friendly and very helpful! A++++

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Patrick. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Heather

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  Abby Carter
  5

  I’m not sure if I can post the name of the person who helped us yesterday and today. I will say this, he was very polite, listened to all of our questions, and was overall awesome at what he does. Your banks should have more people like him working for you!

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  Derek S
  3

  I've been banking at this location for about 10 years and never had any issues till a few months ago. The employees here have always been friendly but recently they have been having major issues in their drive-thru, its not unusual to sit in line for 20 minutes. It does not matter what time or day you arrive, you will wait. Fix this issue US Bank and i will change my review to 5 stars

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  Michael Opatrny
  3

  Employees are always friendly but on two recent trips I was forced to wait 10 minutes while the drive-thru teller sat idle. On a later trip to get a document notarized, only the office person could do this. Was told it would be a 5 minute wait but left after 30 minutes with no notarization.

  Response from the owner

  Hello Michael, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

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  Nancy Roberts
  5

  Great employees, great service. Better bank than I've ever been to. Thank you

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  Jon Floyd
  5

  Very professional polite and excellent service

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  Brandon Douglas
  5

  Very friendly and helpful!!! Have visited other locations and this is by far my favorite!!!

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  michelleblake123
  5

  Very easy to talk to. The only US Bank location I go to.