U.S. Bank Branch Waukegan Ave, Highwood

U.S. Bank Branch Reviews

• M

  Melissa McGee
  1

  This place deserves absolutely NO STARs! 00000-The Highwood US Bank really needs so new leadership- the community of Highwood deserves better representation- the service at this bank is by far the worst, the staff and manager are completely incompetent and unprofessional. I have been banking with US Bank for years. My business and personal experience in the US Bank in Vernon Hills and Gurnee has been 5 stars- compared to HIGHWOOD US Bank. The experience in Highwood has been unwelcoming, and unsatisfactory for any business standards. Now, I am all for hiring young competent people, however this place severely lacks competence from their young staff- no one knows what their doing and could care less how they talk or behave in front of customers. This is due to the poor management and representation of this bank, the manager name is Ali, he is managing this bank in Highwood and Deerfield- this maybe the problem. I spoke with the manager Ali over the phone, and I had to end the call stating I was calling the Cooperate office due to his rudeness and unprofessional behavior. This was the first time I had ever had such a bad experience with a bank, and it was due to his lack of professionalism. I hope US Bank makes changes in Highwood, please your customers, some of us for years deserve better. For now, I have decided to change my banking to Vernon Hills or Gurnee for my business, I just can't do business with Highwood, it is too unwelcoming and has no one in charge of the people in charge.

  Response from the owner

  Hello Melissa, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 0954 Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• B

  Brittanie Goldsmith
  1

  The drive-thru ATM here ate my husband’s debit card. When he went in to let them know, they told him the techs would be there Friday (it was Saturday, so 6 days) and it happens and there’s nothing they can do. This machine needs to be replaced if this is a normal issue!!

  Response from the owner

  Hello Brittanie, I understand why this has been frustrating for you and your husband. We would be glad to get the ATM reported as well as cancel the card and have a new one issued right away. To do so we will need to speak with you or your husband. Please email your phone number and reference #1273 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to review your experience. We hope to get the chance to help you further. ^Kim

• g

  gglruined Utoob
  2

  Staff is nice. NO drive through window or tube system. Branch is closed due to covid so they ONLY have an ATM up outside

  Response from the owner

  Thank you for reaching out with your feedback. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. At this time, we don't know when the branch will open back up. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin

• A

  Aleksandr Peschany
  1

  Worst experience ever. No one is helping. I called customer service i was told to come in and see branch manager. 4 times i had to take time off work to try to talk to him. He is absolutely clueless at the end nothing was resolved.

  Response from the owner

  We are sorry to see that you were not able to resolve the situation with the branch manager, Aleksandr. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4097, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan