U.S. Bank Branch Commerce St, Nashville

U.S. Bank Branch Reviews

• K

  Kuniko
  2

  Bad customer service and nearly inaccessible to the public. I was sent to the ATM machine by a branch worker that was located at a different entrance behind a locked door and ended up questioned by random workers. Not only is it a bit of a walk, but anytime entering the Batman building I get a loud excuse me from the front desk, and it’s always an uncomfortable experience.

  Response from the owner

  We’re sorry for the poor service, Kuniko. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5508. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• P

  Pyxel Mixer
  5

  We call it the "Bat Building" but it's THE most noted land mark in Nashville and no matter the perspective, it's beautiful site to behold.

• S

  Stacey Hunt
  2

  I took out an equity loan from US Bank after researching several companies. The reason I chose them was they allowed me to take out a smaller loan of $15k, as most of the others would only provide agreeable terms if I took out a much larger loan than I wanted ($30 Kmin). One of the "perks" they could also offer was a .25 rate reductions if I opened a checking account with them to set up automated payment to the loan. It was obvious they want me to move all my money to be my primary bank. However, but was not of interest to me, as I am a long time customer of another institution in which I have have no problem with whatsoever. 18 months into the loan I looked at the statement to find that I have been assessed a $39 fee for ISF, then 7 days later another $39 fee for ISF. (Yes, my fault for not funding the account). $78 dollars in seven days of fees is asinine. I quickly went to the branch to meet with a banker to fund the account, and as why i was not notified via text, email, phone call, automated system that my account was Insufficient and it need to be resolved. He said that the only way to be notified was to open another account with online banking. In other words, give us more of your money and we will help you. i quickly explained that I felt that i was being held hostage and that this is extremely poor customer service and under no circumstance would I give them my money or business. Unfortunately, i am now stuck with them for another 18 months until my loan is not subject to prepayment fees.

  Response from the owner

  Hello Stacey, Thank you for leaving your review. I’m really sorry to hear that you feel that you’re being held hostage based on the way things have gone with your accounts. That’s definitely not the way we want anyone to feel. We’d really like to speak with you about this experience and to have the chance to help. Please send us an email at [email protected] with your phone number and reference number 4820. Once we receive your number, we’ll give you a call within one business day. We hope to speak with you soon. ^Caitlin

• W

  Wayne Day
  3

  Cash advance at 120% APR. $35 fee for overdrafts of any size. Banks should not be doing this.

• p

  prince hauter
  1

  Bad customer service people they are not nice I closed my account with them

  Response from the owner

  Thank you for sharing your experience with us, Prince. We are sorry to see that this was your experience with us. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5244, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan