U.S. Bank Branch Grand Ave, Franklin Park

U.S. Bank Branch Reviews

• m

  michael white
  1

  The ATMs at this branch are absolute garbage. The drive up one is almost always broken and the one in the lobby ate my card for reason once. Other then that you have to hit the screen 100 times to make a selection. I really liked when this bank was Charter One, but then you guys bought them out and ran the branches you acquired into the ground. It might be time to go elsewhere.

  Response from the owner

  Hi Michael, thank you for taking a moment to provide feedback. We're sorry to hear the ATM's at this location are not working properly. We can certainly have out service team review them and make sure they are in working order. Also, to locate another ATM in your area please visit usbank.com/locations or moneypass.com. Kindly, ^Kortnee

• V

  Vanessa Moreno
  5

  I’ve never seen such a heartwarming service like the one that Janet game my mother. She’s very sweet and very helpful. She was very patient and answered all the questions my mother asked.

  Response from the owner

  Thank you for taking the time to leave us a review, Vanessa. I'm glad to hear about the heartwarming service your mother received when visiting our branch. I have forwarded your kind words to the branch manager. All the best. ^Michael

• M

  Mack Channel
  1

  Worst experience I ever had with a bank. So much unnecessary stress. I wish I went with other options in the past. My advice, do not use UsBank

  Response from the owner

  Hello Mack, I'm sorry to hear you are unhappy with your recent branch visit. If you still need assistance with your account or you wish to discuss your experience further, please reach out to Customer Service at 800.872.2657. Representatives are available 24/7 to answer your questions. I wish you the best, ^Kim

• K

  Karen Mesch
  5

  I have never had a bank branch that was terrific! I opened 3 accounts with veronica and it was quickly done. My son has 3 accounts that they opened for him as well. This branch was so convenient for me and I now have to travel to northlake. I was able to go during my lunch to this bank. If any bank should have closed the Madison branch instead. I have never had a bad experience with this bank. Sorry they are closed.

• R

  Russ Polk
  1

  Waited for over 30 mins to make a deposit.. only 1 person ahead of me..

• B

  Brianne Williams
  1

  They sent me to collections over a negative $14 account. Now it’s over $130 with a collections agency. I tried to call the branch they said they would not handle this. I called their 800 number recovery department and closed accounts department they first said I had to talk to the local branch. I told the 800 number I already talked to the branch and they told me to take a flying leap. So she said there’s nothing she can do go talk to the collections agency. I said I can’t pay 135 dollars since when can the original creditor not discuss an original balance or settle a payment? She basically said oh well talk to the collector about it. So basically they don’t want their original $14. And think someone with no money is going to pay $135 to a collections agency. Bad customer service at local branch and on the 800 number and they deserve these bad reviews. Wish I never walked in there! All over my ex boss giving me bad checks and I paid all the fees for it. Now I’m getting screwed on both ends and the bank thinks I’m going to pay $135 over a $14 negative balance. Banks are the WORST institutions in this country. Bank online with free apps and let these old greedy dinosaurs die which is what they deserve. Crooks!

  Response from the owner

  Hello Brianne, I’m sorry to hear that you had a negative interaction with both the branch, as well as our customer service department. I know how frustrating it can be to feel like you haven’t received a resolution to the problem you’re facing. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5171 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick

• J

  Jeremy Sampson
  1

  The one lady at the counter is terrible the one in her 50's nit the younger one. Terrible snotty attitude. Go to the Northlake one it's only about 5 minutes away.

  Response from the owner

  Good morning, Jeremy. Thanks for taking the time to leave a review. I apologize for the poor service you received. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5775. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• M

  Michelle Suarez
  1

  Let me start off by saying I worked for this bank 3 years ago. At my particular branch we accommodated the customer with quarters. This bank will not make it easy to send quarters through the tube, they made me drive around when I was already at the tube and wait 20 more minutes to get my quarters through the drawer (lanes were jam packed). Another time the drawer lane is marked as closed so I went to the tube and they still made me drive around. Recently, I understand there is a shortage of money but when I asked for quarters she told me she couldn'tthen asked if I was a biz customer. I told her I was depositing in my personal but I am a biz customer and she said no I couldn't. I didnt even argue because I'm tired of their mess.

  Response from the owner

  We are so sorry we’ve let you down, Michi. We apologize for the extended wait time, and the difficulty you’ve had with both depositing and receiving quarters. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 6859. One of our Ambassadors will call you within two business days. Thank you and we look forward to speaking with you. ^Jessica

• y

  yolanda villa
  1

  Please be careful. First time visiting drive up teller window at this branch. Biggest mistake giving the teller my money in a envelope. She turned her back to Count the money in the machine. Teller stated I was $100 short of what I mentioned how much I giving her. Spoke with a different employee about my incident and Asked to speak with a manager instead argued with me about the incident.

• G

  Gloria Witsman
  1

  As a small business owner, I am very disappointed at their service, it's up to the teller as to how many days they'll hold your deposit hostage. One of my recent deposits was held for 10 days, while the last one was put through the next day. Would not recommend this bank for a business owner.

  Response from the owner

  Hello, Gloria. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team