U.S. Bank Branch Forest Blvd, Hugo

U.S. Bank Branch Reviews

• A

  A. Ali
  5

  Received excellent help and customer service from Scott and Kyle. Had an urgent need for a quick closing on a house and they both worked together to get it done immediately. Will Drive out of my way to go to this branch again. The branches closer to our home were unwilling to help Without an appointment.

• a

  angela mcgowan
  1

  Family members had a fraud case. Scott and Tyler told the family member to “never come back to this bank.” Took over 6 days to fix. Rude, disrespectful, dishonest, irresponsible and didn’t seem to care about anyone. Told family member to go Usbank in Circle Pines and was taken care of way better.

  Response from the owner

  Hello Angela. We are sorry to see that this was your family members experience. We would like to hear more about the visit and offer our assistance. Please ask them to send us an email to [email protected] with their phone number and reference number 3092, and we will be happy to call them within 2 business days to assist. We look forward to hearing from them. Thank you. ^Ryan

• H

  Heather Tischler
  1

  The atm at this location malfunctioned and when I approached the teller inside she said I had to call a number but handed me her managers card, Drea Winters, to assist with the over draft charges I’d have since my deposit couldn’t be completed. After calling the manager and branch twice, I was told a manager would call me back. Now I already had to wait a week for my $250 deposit to go through and now I have to call over and over and for days on days to get my money back ? How unprofessional and shame on you. You’re literally dealing with peoples lives, show some respect for your customers. I like US Bank but stay clear of Hugo. They’ll take your money and never help to get it back.

  Response from the owner

  Hello Heather, I would first like to apologize for the ATM issue you encountered. That alone is frustrating enough. But I also want to say how incredibly sorry I am for the lack of help and empathy you received after reporting the problem. We should be doing everything we can to help you and make the correction process as smooth as possible. We’d like to discuss this experience with you and ensure that all of your concerns are addressed. Please send an email to [email protected] with your phone number and reference number #3266, and we’ll give you a call within one business day. Thank you for bringing this to our attention. ^Jessica

• J

  Jonathan Wineinger
  1

  Branch manager Scott Escoto is incompetent and doesn’t want to help customers. I will be leaving us banks because of this service.

  Response from the owner

  We’re sorry to hear this was your experience with the branch manager, Jonathan. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 4277. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Angela Penna
  1

  Worst customer service. Will drive 45 minutes out of my way to go to another bank just to avoid them

  Response from the owner

  Hello Angela, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1-800-USBANKS. Kind regards, The U.S. Bank Social Media Team

• W

  Wildlife Watcher
  1

  This place is a joke. Wait for an hour to speak to a banker.