U.S. Bank Branch Sw 6th St, Redmond

U.S. Bank Branch Reviews

• N

  Nicho Ronzoni
  1

  I received legal loan documents in the mail that had another woman’s documents mixed in with mine. It has her full name, address, account number, and loan details. I tried to go to the Redmond branch to sort it out but only their drive up was open and they told me “all it is is someone else’s mail. Go to the Bend office cause they’re open later” wow. It’s much more than just someone else’s mail! It’s all of her private account information! I need to make sure my private information hasn’t been compromised too!! Going to Bend in the morning, they were way more helpful over the phone than Redmond was in person! This is how identity theft happens, and the Redmond branch didn’t care at all.

  Response from the owner

  Good morning, Nicho. Thank you for taking the time to leave a review. I understand your concern, I would be too. If you aren't able to get assistance at the Bend location today, feel free to send us an email to [email protected] detailing the experience, including your phone number and reference number 0427. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• A

  Alan
  4

  I just wanted to say that in banking here since 2013 I've never had anything but good service and courteous employees. Also, I guess I've been lucky, I've never waited in the drive thru more than 10 minutes. I just called them today at the Redmond branch and got right through to someone on the 2nd ring. And she was well spoken and very helpful. I like US Bank, myself. Bank of America, the Redmond branch, they're very good people and the branch manager is a great guy. Wells Fargo, the same. But the ethics of both BofA and Wells leave a lot to be desired. Just google about the crimes both those banks have perpetrated on the American people and if you don't know already, you'll be shocked. US Bank at least has some ethics. I think people expect too much of the people that work at banks, think about it, who works there. Do you really expect any better? Be patient, no one is perfect, we're all just human beings. "Let your gentleness be evident to all."

• S

  S D
  1

  Worst banking experience I have ever had. Never had a problem at any US BANK until this Redmond location. One of the employees has lied about a new “rule” and not allowing for me to exchange smaller bills to larger, probably at the sheer fact of laziness or random spite. Any other location i can exchange my bills and change, no problem. The tellers are always nasty to me, even though I’ve never caused issues, raised my voice, etc. I’ve banked with them since high school but i dread going to this location and it’s the only one in Redmond. Closing my account and going elsewhere. I have never experienced such awful customer service in my life and I’ve been in the service industry since I was 18 and never write reviews. Go somewhere else that will be just respectful to customers and not make up blatant lies.

  Response from the owner

  Hello Sidney, I am truly sorry to hear about your recent encounter at the listed location. We pride ourselves in great customer service. Sadly, I see you were not a recipient of that sort of service. Please send your phone number and reference number 7761 to [email protected]. Either myself or one of my peers will be happy to contact you within 2 business days to try and rectify the situation. Hope to hear from you. ^Chris

• P

  Pappy Boyington
  1

  This is the worst banking experience of my life. The people are not friendly, they focus on telling you what they cannot do for you instead of finding a way to help you. I will be leaving U S Bank soon and I will never do business with the Redmond branch again! Customer service is not part of their rules. They talk, they do NOT listen, rude condescending and try to talk over you, sincerely a disgusting experience! If I can find any federal banking laws they have broken, I will be happy to file a law suit against them. If you want a bank that works for you instead of against you, bank somewhere else!

  Response from the owner

  Hello, Pappy. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• S

  Samdra Clapp
  2

  Drive up banking is for the birds, long lines, long wait to get help. I get any banking I need done when I go to Gresham ,their lobby is open and I am sure Gresham is a lot bigger than Redmond. I am really thinking of changing to Selco credit union. You can only put up with bs so long

  Response from the owner

  Hello Samdra, we're sorry to hear you experience long wait times during your recent visits. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 8470. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• K

  Krystal Crawford
  1

  First visit: By far the slowest drive up lanes ever! Pack a lunch or just walk in. That's what I ended up doing anyway. Just to retrieve my card. All I was trying to do is deposit a check. Second attempt: really........only want 40 bucks. But ended up waiting for 20 minutes! Will not be coming back to this branch ever!

• D

  Dirty Dan
  1

  It's the slowest bank you'll ever go to

• M

  Michael Lawrence Maag
  1

  You can't reach the frickin branch I want to talk to a branch