U.S. Bank Branch Fremont Blvd, Fremont

U.S. Bank Branch Reviews

• C

  Cassandra
  1

  Worst customer service for the simplest tasks. I was told I wouldn't have problems with deposits. The following days my accounts were closed. I was told to expect a call by Monday or Tuesday. I received no calls, had to call myself (took multiple calls for them to answer), then got put on "a brief hold" of 25 minutes. I had to call again for them to answer and tell me "they had the information" and that they would call by the end of the day. Once again, I received no calls and had to call myself, once again it took multiple times for them to answer. Here I am still on hold and it's been 39 minutes. My accounts are closed and I have pending deposits and returns. If they have the information, why can they just not tell me it?

  Response from the owner

  Hello Cassandra, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 0951. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• P

  Pallavi Korde
  1

  Hi folks..I wish I had 0 rating to give. The worst customer service I have ever experienced. The branch manager is least bothered about customer. He has a lot of attitude. When I told him that his staff did not contact me inspite of several emails and calls, instead of apologizing he told me how I was wrong. Was least interested in helping us to open an account. Would never recommend anyone to open an account with this branch atleast.

  Response from the owner

  Hi Pallavi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1426 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• m

  moallii Leather
  1

  I’ve been to this branch multiple times and they always have problems. Today they have no access to cash and their ATM is also down. Not sure what is going in here but they have some bad management issues.

  Response from the owner

  Hello Moallii, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 0375. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• M

  Mark Webb
  1

  Terrible, terrible, terrible "service"; but I really can't call it service as nothing got done. I wish I could give negative stars. I just spent 40 minutes on hold and was bounced to three different "employees". The job is still not done. I will probably need to spend 30 minutes of my time driving over to the branch. That will be a complete waste of my time. Perhaps the branch manager would like to respond to my posting.

  Response from the owner

  We are sorry your recent experience was less than desirable, Mark. Please know it is never our intention to take up more time than necessary to complete your banking tasks. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 3410. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• M

  Minnie W
  2

  This banking center is always slow and short staffed. Or maybe the bad operation makes it feels like it’s short staffed. On a Wednesday 3:10pm. 2 tellers slowly assisting 2 customer. Simple deposit took 10 minutes. And one banker helping a customer. And the other one just busy having her lunch. I guess cross training is very impo Came in with 2 customers in line, left with 2 customers in line

  Response from the owner

  Hello Minnie, I'm sorry for the frustration your recent branch visit caused. We want to be sure that your feedback is heard by branch management so the situation can be addressed further. Please email your phone number and reference #3196 to us at [email protected] and we'll call you in 24-48 business hours to discuss your experience and offer our assistance in any way we can. ^Kim

• V

  Varun R K
  1

  One of the worst customer service you can possibly get.

  Response from the owner

  Hello, Varun. Thank you for leaving a review. We're sorry to hear you haven't had a good experience. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1534 and details of your experience. We will give you a call directly. Thank you. ^Heather

• F

  Felicity F
  1

  Worst bank ever...most if the employees are incompetent and rude. Their hours are horrible making it so hard for the average working person to do any banking. The ATM is down constantly. I wouldn't come here if I didn't have to. This is how our landlord wants the rent deposited.

  Response from the owner

  Hello Felicity, we are concerned to hear that you are unhappy with your recent experience at the branch. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #7035 to us at [email protected] and we'll call you within 24-48 business hours. We look forward to addressing all of your concerns at that time. ^Kim

• M

  Mahesh Chinnam
  5

  Employees here are very nice and helpful they always provide me with quick and good service.

• S

  Santhosh Reddy Puchakayala
  1

  Worst service ever., All they do is waste people’s time and effort.

  Response from the owner

  Hello Santhosh, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Kim

• W

  William Bryson
  4

  Good service. Usually short waits. This is where you go for complex transactions.

  Response from the owner

  Hello William! Thank you so much for taking the time to leave this complimentary review for your local branch. We are happy to hear that the team is able to help you out in a professional and timely manner during your visits. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team