U.S. Bank Branch S State St, Midvale

U.S. Bank Branch Reviews

• M

  Michelle Corsillo
  1

  All the branches by me have closed down so I had to make the trip out here. Something happened to my account in September or October that looks like fraud. But they can only see 90 days of transactions. They were no help. They only have a temporary manager named Danny Cowan. He has no cards, and no ability to help customers. The complete lack of customer service was discussing. It looks like Danny is here to close the branch down so they don’t care about their customers.

  Response from the owner

  Hello Michelle, we're concerned to hear that you may be the victim of fraud. We would like the chance to review your account transactions and help file a claim if needed. Please send an email to [email protected] and include your phone number and reference #0252. We will be glad to call and speak with you further. We look forward to helping in any way we can. Best wishes, ^Kim

• B

  Brooke Hadley
  1

  My partner and I tried to go in around 4pm, a whole hour before closing, to open a joint account (we both have existing accounts). Person there said it was too late and basically refused to help us. He spent a lot of time trying to convince us to either come back earlier, which is impossible due to work schedules, or trying to get us to go to a different branch. Pretty ridiculous considering he had also just gotten into work. I’m not going to bother with trying to come to this location again, they don’t seem interested in trying to help customers out.

  Response from the owner

  Good morning and thanks for reaching out with your review. I'm sorry to hear that you've had difficulty opening an account. I know how frustrating that can be, and we'd really like to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 0377. Once we receive your number, we'll give you a call within 2 business days, so we can look into this matter on your behalf. Thanks in advance. ^Chris

• A

  Angel Ransdell
  1

  The tellers at this location treated my husband like a criminal for asking for a cashiers check to pay off our car loan at another bank. They insisted him writting a personal check instead so they wouldn't have to back the money 100% We had well over the asking amount in our acct to cover the cost of the payoff plus have extra in our accts, but, after todays treatment we'll be looking to continue building our credit with another financial institution. Enjoy losing two more customers with perfect credit history I suppose..

  Response from the owner

  Good morning, Angel. I am sorry to hear this was your experience. I can certainly understand you and your husbands frustration. We'd hate to lose your business. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5138. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Shea Gee
  1

  Telling people their money will be available in one business because a hold to verify info and when it gets down to it the money still isn’t released and won’t take ownership of giving incorrect info. Now i am going to take my business along with those who opened up an account elsewhere. They also want to argue with clients while other clients are in the branch

  Response from the owner

  We’re concerned with what you have mentioned in your review, Shea. We certainly would like to speak with you to discuss your experience further and make things right again. Please send us an email with your phone number to [email protected], including reference number 0762. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• H

  Hank Leigh
  4

  This branch's drive thru is slower than anything I have ever seen!! They have three lanes, and who knows how many tellers, and yet, despite all that, they only help one lane at a time! It is asinine!! I absolutely cannot believe that they can't help more than one lane at a time!!! I have been there six times and all six times, one lane is being helped at a time!! My second complaint with this branch is that the third lane is not wide enough for anything other than a very small car. I have seen trucks get stuck in the lane. So if you have a large car, you won't be able to fit in the third lane!!

• N

  NUNYA BUSINESS
  1

  Yeah. Definitely getting a new bank. They responded with "email us" when my complaint is that I can't access a BRANCH. Really? Not very intelligent of US Bank to say email us when I NEED TO GO INTO A BRANCH!!! I'm not new to banks, I know when I need to go into a branch.

• J

  Joe Callahan
  1

  Don't tell customers that a banker is just finishing up if this isn't the case. Waited 40+ minutes before storming out. If US Bank treats business clients with large loan portfolios this poorly, I feel really bad for their individual banking clients. I'm taking our commercial construction loans elsewhere!

• E

  Edgar Acosta
  1

  Worst, slowest and most unorganized drive-thru ever. Always need to wait 30-40 minutes just for a deposit. Stay away from this branch. Drive 5 minutes longer and go to a better branch.

  Response from the owner

  Hello Edgar, Thanks for reaching out with your review. That's definitely a long time to wait. We'd really like to speak with you about this. Please send us an email at [email protected] with your phone number and reference number 6719. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• T

  Tammy Prettypaint
  5

  I called with a complicated matter and a nice lady named Lori helped me.. She spent a long time on the phone Not only with me But also making calls on my behalf.. She went a bove and beyond!!! THANK YOU Lori!!!

• A

  Angel Valentine
  1

  Every time I go they take long to help me out specially the lady Yolanda Rodriguez plz hire people with experience thank you

  Response from the owner

  Thank you for sharing your feedback, Angel. If you would like to discuss your experience further, please email your phone number and reference #8296 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim