U.S. Bank Branch Franklin Trl, Prior Lake

U.S. Bank Branch Reviews

• M

  Mike Raffelson
  1

  Worst customer service ever here. They charge crazy fees for checking. Then when you try to close your account they give excuses to why you can’t close it so they can keep charging you. Checking out axos banking once I can leave this god awful bank.

  Response from the owner

  We apologize we’ve let you down in providing exceptional service, Mike. We wouldn’t want to lose you without a chance to review this matter further. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 0730. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  John Vejar
  5

  Mila was extremely helpful and I in and out in less than 5 min. Thank you!

• E

  Erik Billington
  5

  Had some great Service here today. We have been US Bank Customers for a very long time and needed to complete a wire transaction. I talked to Kayla yesterday who was a sweetheart and told me what to do to get the transaction started. We had appointment with Alex this morning to complete the wire transfer and it couldn’t have gone better! Excellent service! We are US Bank customers for life.

• T

  Teddy
  1

  I try to refinance a loan here once and it supposed to be straight forward transaction. yes or no kinda thing but the branch manager came up with all kinda bizarre excuses and wasted my time (almost about a month), every time I call, he keeps telling me that he will look into it and call me back tomorrow or I need this and that or ohh my computer is not working today or just really lame excuse. He eventually started to ignore my phone calls and started to have someone take a massage for him (which he never bothered to do anything about ). I really had hard time understanding what his problem was, it really bothered me why he was acting in such unprofessional manner. Good thing us bank is not the only bank around, I went to credit union and saved a lot of money but the way he acted bothers me still.

  Response from the owner

  Hello Tadi, I'm sorry to hear about your experience with our Prior Lake branch. We would like the chance to speak with you about your experience and offer our assistance in any way we can. If you are interested, please email your phone number and reference #2519 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to share your experience. ^Kim

• M

  Mike Spiess
  1

  Worse experience at any bank I have ever had. Bank manager, Alex was not helpful and when I left messages did not return calls. Would advise taking your money to a more reputable bank.

  Response from the owner

  Hello Mike, we're sorry to hear you didn't have a good experience at this location and didn’t receive a call back from the manager as promised. We'd like to hear more. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6001. We look forward to hearing from you. ^Heather

• D

  David Kalton
  2

  Was told by a manager that on the two following days there would be somebody available to sign a medallion signature guarantee. On each of those days I called to confirm before I went in and I was told on each of those days that nobody would be available. I kind of got the feeling that they did not know what I was talking about and used the excuse that nobody would be available.

  Response from the owner

  Thank you for taking the time to make us aware of this, David. We would like to speak with you further and see that this gets addressed. Please send us an email to [email protected] with your phone number and reference number 1968, and one of us will be happy to call you within 24 business hours. We look forward to speaking with you and hope to help you reach a quick resolution. Thank you. ^Ryan

• T

  Tricia Hempel
  1

  Most unhelpful, rude bankers I have ever had the pleasure of engaging with. We will not use THIS branch again and would gladly drive somewhere else before coming here. Customer service is NOT their strong suit.

• S

  STeve Lastname
  1

  Better off giving your money to a crack head on the corner. Who ever manges this locatin has no clue about its own policies. Twice i have gad to pull a book out and show him. I love useing MN company's. This one makes me embaressed there from here.

• J

  Jae Williams
  5

  Missy and amber are great to work with. they are very plesant friendly and helpful. We need more servive like they provide.

  Response from the owner

  Hello, Jae! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

• H

  Heart To Hands Home Care
  1

  9:30-4 for drive up hours? Lobby is closed. Now those ARE banker's hours!

  Response from the owner

  Hello, I am sorry to hear about your dissatisfaction with one of our locations. I assure you we pride ourselves in making sure our customers know their time is valued. If you would like to speak with us to provide further feedback, please send an email containing your phone number along with reference number 6436 to [email protected]. Hope to hear from you soon. All the best. ^Chris