U.S. Bank Branch Main St, Springfield

U.S. Bank Branch Reviews

• W

  William Broughton
  1

  I stood in line for 15 mins to be told I can't buy a single roll of quarters because I don't bank with them. Never deal with us bank!

• M

  Matthew Holloway
  1

  This bank and their employee's chose to scam my friend because of his appearance. He went to cash stimulus check and they imprinted it and then refused to cash the check because he didn't have an account with them. So we went to 3 other banks to cash check and they said they couldn't cash the Check because of it being imprinted. Went back to U.S. bank and the branch manager put a line through the imprint and still refused to cash it. They did say if my friend had an account there they could cash it. What a scam. Don't use this bank. The branch manager is a scam artist.

  Response from the owner

  We apologize the service your friend received at the local branch was less than desirable, Matthew. Normally, check cashing is a service provided for U.S. Bank customers. It is at branch discretion to take non-customer requests. We also charge a fee to cash a check. To avoid this fee, you would need to deposit the check into a U.S. Bank account or into your external account. Your friend may need to obtain another check from the IRS. Thank you. ^Larisa

• B

  Brenda Montgomery
  1

  NO lobby open.. Drive up was a Joke🤬 1 lane open only. It took me over 30 min to wait for 4 cars. This is ridiculous.. worst lack of customer service ever.

  Response from the owner

  Hello, Brenda. We appreciate you giving us your review. We are truly sorry to hear you had a less than favorable visit. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #8630 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

• C

  Carolyn Davidson
  5

  They are always there to help me when I need it. I've had a stroke so sometimes I need help and I can count on this great staff!

• A

  Andy Tatman
  5

  This branch has a great team of employees. They are always friendly, knowledgeable, professional, and helpful.

  Response from the owner

  Hello Andy! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• B

  Blu Sun Davini
  5

  US bank is one of the best banks here in Oregon