U.S. Bank Branch E Main St, Morehead

U.S. Bank Branch Reviews

• B

  Barbara Windmiller
  3

  I had great customer service when John Holbrook was there, however after he left the customer service went downhill

  Response from the owner

  We apologize you were left feeling this way, Barbara. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 0760. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• S

  Savannah O'Neill
  1

  WORST BANK EVER DO NOT GO THERE! I had problems with my account being hacked and charged twice. Every time I wrote a check it would go through my account 2-3 times and would have to argue with them to take it back off to going through once. I signed up for a monthly program that I quickly cancelled, but they continued charging me. I tried to get the bank to block the charges and they said every week for 3 months that they blocked them and they did not. My account would continue to be charged and in some cases over drawn. Then the bank would apply over draft fees despite me consistently trying to get the vendor blocked. After having no other option and closing the account every single check I have ever written has come back as if they were cold despite me being charged multiple times for each of them and arguing with the bank constantly. DO NOT TRUST THEM WITH YOUR MONEY!

• D

  Darla Ritchie
  4

  This bank has always treated me with respect and courtesy. Just one thing. Since most of the stores have early shopping for seniors, I wish the drive thru would open at 8:30 instead of 9:30. Most early shopping begins at 7 or 8 a.m, so we have to make a special trip back in for our banking.

• W

  Whitley James
  1

  Long wait times. Usually takes about 20-30 minutes to get through line.

  Response from the owner

  We’re sorry your recent experience was less than desirable, Whitley. Please know it’s not our intention to take up more time than necessary to complete your banking tasks. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 7062. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• T

  T E
  1

  These people are constantly messing up by putting my money in the wrong account and causing mine to be overdrawn and hit with an outrageous overdraft fee

• M

  Mark Wilson
  1

  i am changing banks because as other have stated this bank has screwed up my account one to many times

  Response from the owner

  Hello Mark, Thank you for leaving your review and for reaching out. I'm sorry to hear that you're planning to switch banks and that there have been issues with your account. We'd really like to take a look and help in whatever way we can. Please send us an email with your phone number and reference number 1398 to [email protected]. Once we receive your number we'll give you a call within 24 business hours. We hope you'll allow us this opportunity to assist. Thanks again. ^Caitlin

• K

  Kyle Adkins
  5

  Always works with me and in a timely manner