U.S. Bank Branch San Antonio Rd, Mountain View

U.S. Bank Branch Reviews

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  Nazneen Rajani
  1

  BEWARE!! This bank is a fraud! I opened a account at this branch for the opening bonus and they promised me once I complete the requirements I will get $500 in 2 weeks. I met all the requirements and I still did not get the bonus. It’s been 6 MONTHS!! I and my husband followed up several times with everyone at the branch and also online. They have the worst customer service. Never going to trust anyone at this bank! They will try to sell you their other products like credit card. Don’t be fooled! Go somewhere else. US Bank is a FRAUD!

  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Nazneen. It’s never our goal to leave you feeling this way. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 1514. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa

• A

  Alen Heshmat
  5

  Very helpful, amazing customer service, and always smiling and happy. Many times I get there last minute they stay over and helped. Always on top of their game, very helpful and I've never waited more than 2-3 minutes in line and was helped immediately. Great friendly staff, great service I could not ask for more. Thank you for what you do, you are well appreciated!

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  Susanna Sablina
  2

  Unhelpful and unpleasant staff! Customer service need to be improved! They definitely doesn't care about their customers or maybe do it very selective

  Response from the owner

  Hello Susanna, we never want a customer to feel that we don't care. We are concerned that you feel this way after visiting the branch, and we are hoping for the chance to speak with you further. If you have concerns you would like to discuss with us, please email your phone number and reference #8587 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

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  Allen Vernon Schuhe
  5

  When I first opened my account here- it was a very pleasant experience. Each request was accomplished quickly, and staff seems to get me in and out like no other financial institutions I've experienced. Overall I just been very happy with each and every banking experience there.

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  Michelle Paulin
  1

  The manager in this branch is so unhelpful. I’m a US Bank customer and have done in many other branches western union transfers as well as notarized documents. In these branch, she makes the western union transfers very lengthy and difficult. So, I don’t come here for that anymore but I just came to notarize a document and she told me that is not done at the US Bank which I know is not right as one of her employees also pointed out. She is also very impersonal and not very nice. Completely different experience from all other US Bank branches I have used

  Response from the owner

  I’m sorry to hear about your experience inside of the branch, Michelle. We are here to help. If you would like to discuss this further, please email us your phone number. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Our email address is [email protected]. Please also include reference number 2963. We look forward to speaking with you. Thank you for reaching out to us. ^Chrishawna

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  Magnolia Tassone
  1

  Usbank is so unorganized and just and overall horribly run bank I'd never advice anyone to bank with them

  Response from the owner

  Hello Magnolia, we apologize about your sentiment towards the bank. We definitely strive to provide exceptional customer service at any given moment. If you would like to talk further about your dissatisfaction, please send us an email with the details of your situation as well as your phone number to [email protected]. We hope to hear from you soon. Have a great day! ^Chris