U.S. Bank Branch S Schmale Rd, Carol Stream

U.S. Bank Branch Reviews

• T

  Toni Walker
  1

  The tellers are friendly but the manager of that branch is not helpful. I waited today to see him for 10 minutes as he worked on his computer. I got up to ask the teller how long do I have to wait, she looked on her computer and said the manager is on the phone.. She couldn't help me and told me to call Customer Service at the 1800 number. This is the third time that I've been there with a problem and had to go home to call Customer Service. They are rather incompetent at doing their job. The branch manager is just lazy.

  Response from the owner

  Hello, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1958 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee

• M

  Mike Johnson
  5

  Every Question that I had was Answered by reasonable Teller or Rep. They are Helpful to Inform you with everything they can with what you need. An Inform with some things you did ask. So, you will know Everything that you need. So, you may move further with your Plans.

  Response from the owner

  Thank you for taking the time to share your experience, Mike. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kortnee

• I

  Israel Capetillo
  1

  tellers & bankers are friendly but the management here is the worst possible customer service from the manager of the branch. He was not friendly and didn't resolve my concern that was caused by a bank error. This mistake and him not resolving it cost me $500.00. PLEASE DO NOT GO TO THIS BANK UNTIL THE MANAGER IS CHANGED.

  Response from the owner

  Thank you for taking the time to leave us a review, Israel. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2102. We look forward to hearing from you. ^Michael

• G

  Gavin Martin
  1

  Such a remarkably bad branch. The behind the counter tellers were actually eager to help, but unfortunately for all of us (and for them) the management here is just terrible. Rude, condescending, and unhelpful. They also enforce policies that make your life way harder than it has to be. Many of these policies are not federally regulated, but instead some US Bank nonsense that seriously degrades the customer experience. Other banks don't have such policies. My advice would be never take a job with this company, and certainly never do your banking with US Bank. They don't have your back.

  Response from the owner

  Good morning Gavin, thanks for sharing your experience. We'd like to hear more about your interactions at this location. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4485. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• C

  Chuck Faso
  5

  I've been banking at the Carol Stream bra ch for many years. The employees have always been courteous and helpful. Never aproblem with any of them. Shout out to Jaminda Bryant and Kal the branch manager for all their help.

• e

  eric schenk
  1

  Terrible customer service! Jamana the branch manager of that bank has no common sense or the want to help you out if you have a problem, brushes you off and says whatever just to get you away from her desk,I have had several issues whenever she gets involved. Promising to call you back the next day and week goes by and nothing, called serval times that week and she's "busy", really ridiculous.the really nice Indian lady(forgot her name)behind the counter, should be running the place...she always takes care of whatever problem is occurring and calls back when she says...whoever the regional manager of the area is, really needs to consider why his bank has such bad reviews and start cleaning house! Starting with jamana, the manager there

• M

  MB Tech
  5

  This is an awesome branch. The employees were very helpful and nice. I think they are over worked and under paid, especially with the way things are right now. They desire more appreciation for what they do. Thank you all

• N

  Nicole Herzog
  5

  Kal is fantastic! I came in looking to reorganize my accounts. He was so helpful and answered all of my questions. I have been using us bank for 16 years! By far the best customer service out there!

  Response from the owner

  Hello Nicole, Thanks so much for the feedback! We will be sure to pass along your compliments to Kal so they know how much you appreciated their help! We hope you have a fantastic day. The U.S. Bank Social Media Team

• p

  porter groves
  1

  Shut the coin machine down a hour before closing which I understand. But as I was walking to the the teller looked up, began shaking his head and just said no, we can't. I thought it was a joke and someone else rehab to tell me they shut it down early.

• B

  Ben Aragon
  1

  Went to withdraw some money from my checkings. The Indian male asked me why I was withdrawing such a large amount and refused to give it to me unless I told him what it was for. It’s my money and I can whatever I want with it.

  Response from the owner

  Good afternoon Ben, I definitely understand your concern with the questions being asked. I know that, to comply with federal regulations, there are questions asked when large amounts of cash are being handled and I'm sorry for any frustration this caused you. We'd really like to discuss your experience and about how this impacted you. Please send us an email with your phone number and reference number 1574 to [email protected]. Once we receive your number we'll call as soon as possible, within 24 business hours. Thanks in advance. ^Caitlin