U.S. Bank Branch S Broadway Ave, Albert Lea

U.S. Bank Branch Reviews

• B

  Bessie Batten
  1

  Had to open an account to cash my tax check. Went to use my account and couldn't. Called and they wanted social security card and proof of address went in next day to deal with it they inform me they closed the account and mailed a check out. Asked if they would cash the check from closing my account oh no worries they will but it will cost me $7 to cash a check from them by them. What a joke.

  Response from the owner

  Thank you for taking a moment to share your experience with us, Bessie. In some cases, additional verification may be requested for the account. If the requested information is not received the account will be closed, and a check will be mailed to the address on file. Please allow 7-10 days for the check to arrive. If immediate assistance is needed, please reach out to our customer service team at 800.872.2657. Bankers are available anytime and will be happy to assist. Thank you. ^Ryan

• B

  B Ecka
  2

  Extremely short staffed with hours that simply aren’t feasible to someone working normal business hours. On more than one occasion, I’ve spent my entire lunch break in their drive up and at the walk up lobby window. Phones at this branch are often not staffed but play a message directing you to call the 800 number or go online. Long lines at the drive up.

  Response from the owner

  Thank you for taking the time to share your feedback. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• S

  Scott and Lisa Bute
  3

  Lately we have had issues trying to access our account. The message "This sight cannot be reached" comes up. This has become more frequent. Is there a reason for this? Also, I recently received a call from new accounts at U.S. Bank. They wanted to help us start a higher interest bearing savings account. However, when I went in to sign up, I was then told that it was only available for new account holders. Doesn't long time loyalty to this bank account for anything?

  Response from the owner

  Hello Scott and Lisa, I understand the importance of consistent online access. I'm not sure why you are receiving the errors, but our Online Support department can offer you active troubleshooting assistance. If you are interested in speaking with a specialist from that department, they can be reached at 800.987.7237. If you would like to discuss this matter with us further, please email your phone number and reference #2883 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to leave a review regarding your experience. ^Kim

• C

  Christi Waldhoff
  5

  My husband and I are very pleased with their service. Jeremy and Christina have been very instrumental in loan transactions and various other issues. Have always been patient and helpful.

• 0

  03GMC353k
  5

  Great customer service. Quick and prompt. Friendly. And professional. What more can you ask. They know you by name.

• J

  JIM D.
  5

  I have always had good service and would highly recommend.

• S

  SureSnipz
  5

  Nice people and good service, would recommend U.S. Bank