U.S. Bank Branch Prairie Center Dr, Eden Prairie

U.S. Bank Branch Reviews

• A

  Astrid DeWitt
  5

  I’m happy with the service I’ve received from U.S. Bank - both in person and over the phone. Each professional has done what they can for me and referred me to or conferred with another colleague to make sure I get the right answers. I have observed their patiently and efficiently giving time to each customer. As at other banks - I expect that showing up to wait in line can move slowly or quickly depending on the time of day. One suggestion - my scheduled appointments have started 10-15 minutes behind. There is always room for improvement!

  Response from the owner

  Thank you for taking the time to share your experience and feedback, Astrid. We are happy to hear the visit met your expectations for great service. We hope you have a wonderful day. ^Larisa

• K

  Kelsey
  1

  I am absolutely amazed by the lack of customer service from US Bank. I've had repeated issues, called customer service, and get no answer or help other than to talk to my local branch. I try calling my branch and no one answers. I will be closing all of my accounts and moving to another bank where they at least pretend to try to help their customers.

  Response from the owner

  Good morning, Kelsey. Thank you for taking the time to leave a review. We hate hearing that you are considering closing your accounts. If you'd like to share additional details about your experiences, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0639. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Joel Gruetzmacher
  1

  Was told that my money would be available after 5 days on a Saturday deposit with US bank now they're telling me that I won't be having it available until after the 4th of July I put it in on the 25th of June I will never use this bank again I am taking my money out as soon as they are done holding it hostage which is what they are doing and I will never use them again

• W

  W B
  1

  For starters, they had one teller inside, and half a dozen people waiting. Then, I go to get a money order. I have gotten money orders from US bank at other branches several times. I have a US bank credit card, I show my card, and my ID to match the name, and then get a money order. Simple. But at this location, not only must you be required to have a checking or savings account, but they also charge $5 for it…. Which is more than the post office charges- what, $1? Needless to say, I didn’t open an account, and didn’t get a money order there. I went to a different branch of US bank, and got one, without a fee, and with only my credit card.

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location wasn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5694 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• A

  Adam Smith
  1

  Today I went to bank me and one other car. Put my deposit in the tube. And wasn’t even acknowledged for ten mins. When finally acknowledged no apology or mention of ignoring me or my pressing call teller button. Then she didn’t give me my license back w deposit

  Response from the owner

  Good morning, Adam. I apologize this was your experience when visiting this location. I know how frustrated you must have been. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• L

  Linda Norris
  1

  Lobby closed for months. Sat in line twice in the last 2 weeks extremely slow-gave up. Called today transferred twice only to reach service rep who refused to mail me a simple document adding I need to drive to the bank and sit in line, placed me on hold then hung up.

  Response from the owner

  Good morning Linda. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 9769 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• M

  Moe B
  1

  Garage operation at this branch - I took a car loan with these jokers back in Jan 2021 but its now mid May 2021 and I still dont have my plates or even temp tag . They dont return calls or dont respond to your email. No updates . Worst service ever - I wonder if anyone cares !!

  Response from the owner

  Good morning Moe, thanks for taking the time to leave a review. I can understand your frustrations. It is important to have plates or at least a temporary tag for your car. If you'd like to discuss your experience in more detail, please send us an email to [email protected] including your phone number and reference number 1905. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• E

  Erick W
  2

  We were trying to increase our mobile deposit limit, and it apparently goes through your home bank branch, so this one. It took them 3 weeks and us calling them about once a week for updates to eventually come back to us and say no. 3 weeks for something that the first USBank representative told us should take 2-3 business days to process, and they didn't even fix the problem. I don't know what they were doing for those 3 weeks, but it was not helping us.

  Response from the owner

  Hello Erick, I appreciate you taking the time to share this with us. I’m really sorry to hear that your limit increase was declined, especially after waiting so long for an answer. That does sound incredibly frustrating, and I apologize that you were given an incorrect time frame on top of that. We would like to speak with you about the situation so that we can make sure it is addressed. Please send an email to [email protected] with your phone number and reference number #2672, and we’ll give you a call within one business day. Thank you. ^Jessica

• R

  Robert Wetherille
  5

  No problems over many years. Much better than Wells Fargo

• S

  Sara
  5

  I had a pleasant experience at this location. I always do at US Bank. I am truly appreciative of the great service and communication and security they have provided. I fell that the customer service dept has always gone above and beyond for me.