U.S. Bank Branch Grand Ave, Billings

U.S. Bank Branch Reviews

• R

  R Schuler
  5

  We worked with Peterson F. on an RV loan and he and his team went above and beyond making it happen for us as quick as possible. Peterson was great to work with, friendly, professional, and a wonderful sense of humor. He's what this branch needed to up the customer service there!

  Response from the owner

  Thank you for taking the time to share your experience, R Schuler. We are happy to hear the visit met your expectations for great service. We hope you have a wonderful day. ^Larisa

• b

  bigbucks39
  1

  If you can’t make it to work on time don’t change the hours. Can’t even be on time for your 930am drive through opening. Get it together. Worst bank in Billings. I don’t even want to give one star.

  Response from the owner

  Thank you for taking the time to share your feedback. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

• J

  Jordan T
  1

  Customer service has gone downhill in the 12+ years we have banked here. Covid has become an excuse to limit their hours even more. The lobby is not open. You can’t reach a live person on the phone. The local number routes you to an 800 number. If you press 3 “to speak with someone at the local branch,” it hangs up on you! The drive through hours are pitiful and inconsistent. Since the lobby is closed, there are rarely less than 10 cars in line at the drive through, making it at least a 20 minute wait. US bank also closed the downtown drive through recently, so this has increased the traffic at 17th street branch. I notified the manager of this branch about my concerns recently and he was extremely defensive and rude.

  Response from the owner

  Good morning Jordan. We appreciate you taking the time to leave a review. I apologize for that when you voiced your frustrations they weren't addressed appropriately. We understand the recent branch changes and closures are causing a disruption, but we're dedicated to helping our customers and employees during this transition. Customers’ banking preferences and behaviors are changing, influencing how and where we operate. As a result, we are consolidating some of our physical locations. If you'd like to discuss the situation in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9825. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• M

  Mrs. Net
  1

  I've been with this bank for 25 years. I can't believe how it's changed. I called to report a transaction and get a new card and was my call was taken hostage by a scammer who answered their number two times on the USBank line trying to sell me all kinds of products I didn't want and wouldn't connect me to where I needed to go and tried to get my personal information, like my social security number, address, etc. Trying to get me to pay money for products I didn't want. I couldn't believe it. The third time I called the USBank number again, I got the actual US bank line to report the transaction and got connected and was on hold forever and then was told to go to my local branch. When i went, the lobbies are closed so I went to the drive through, where i was almost robbed by a large man who came up on my car and demanded money. They have no security anywhere. So I took off to another branch where the drive through was backed up and waited for 40 minutes to get to someone. Ridiculous. All to find out I had to go back to the main number to wait forever to get a new card because you can't go into the lobby anymore. I looked up online to see if anyone had a call experience like mine and others had the same experience of someone else answering the USBank number. Not so secure anymore.

  Response from the owner

  Hello Mrs. Net. Thank you for taking a moment to share your experience with us. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 8706, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Jan Wattles
  2

  We wanted to cash a check from an insurance company, and have a contract motorized. We were told we could cash the check, so we drove there, 3 people all on the check from different parts of town. We got there and were not able to get either things done, because of misinformation on their part. So many choices, but not this one for me. Stockman’s always comes through and with a great customer service doing it.

• C

  Casey S
  2

  Spoke to a man on the phone, I wish I remembered his name, but just condescending and acted like there was nothing he could do for me as far a fee they charged me for a bad check from someone else. I know the bank is already charging a fee to the person who wrote the bad check, and now I get a fee for their bad check. Calling in, most decent people would waved it since you took the time and effort. Just left a bad taste in my mouth cause he was very unkind about it.

  Response from the owner

  Hello Casey, I'm sorry to hear that the banker you spoke with was unkind and for the frustration that you experienced in regards to the fee. We'd really like to take a look at this situation for you and get more details about what happened. Please send us an email at [email protected] with your phone number and reference number 2795. Once we receive your number, we'll give you a call within one business day. We hope to hear from you soon. ^Caitlin

• h

  howard amos
  1

  My last review seems to have been deleted. I been cashing my checks there since they are drawn off of us bank and never once been charged a fee or told of one now suddenly I have to pay a fee for them to cash one of there own checks please explain this to me as the employees can't seem to

  Response from the owner

  Hello Howard, Thanks for reaching out with your review. Check cashing is normally a service we provide for customers who have a checking or savings account. If you don't have a checking or savings account with us, and if the check is over $50.00, there is a fee of $7.00 for the service of cashing it. We'd be happy to discuss this with you in further detail. Please send us an email at [email protected] with your phone number and reference number 6783. Once we receive your number, we'll give you a call within 2 business days. All the best^Caitlin

• D

  Daniel Cain
  1

  I pay overdrafts all the time and this time its the banks fault and I have to come sit down w a banker to get my 35. Bacl

• T

  Tim Beeter
  1

  What's up with the Drive up hours. I've never seen anything like it. The most inconvenient thing ever. Change them back!!!!

• S

  Sienna Salisbury
  1

  Worst company to go through. They are terrible people to work with.

  Response from the owner

  Hello Sienna, we're sorry to hear that you may have had a bad experience with the bank. If there is any way that we can prove to you that we appreciate your relationship with us, then please send your phone number, along with reference code'911' to [email protected]. We hope to hear from you soon. ^Chris