U.S. Bank Branch Mcmasters Ave, Hannibal

U.S. Bank Branch Reviews

• M

  Michael henderson
  5

  I could not be more thankful for the help I received today. I was frustrated and irritated to say the least, but Staci and Jean Ann were professional and patient with me. Thank you for being calm and respectful with me.

• R

  Ron Bean
  1

  This is hands down the worst bank I have ever been associated with, I tried to use the ATM on Saturday and it ate my card in 2 seconds and had a pop-up "out of order." When I called customer service they said I would have to wait till Monday to have a new card issued. I have to go all weekend without any cash and be put through the hassle of getting a new card issued. That's right I said issued so I'm out of my card for another 5-10 days. So basically they just stole my card

  Response from the owner

  Good morning Ron, thank you for leaving a review. I understand the hardship this has caused for you. I apologize that you weren't able to get a new card right away. If you'd like to discuss your experience in more detail, please send us an email to [email protected], including your phone number and reference number 3202. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jessica Rueter
  5

  Maggie and her team at US Bank was extremely helpful. I have been dealing with a check that needed to be endorsed by US Bank for over a month. After dealing with the corporate headquarters of US Bank and the claims center not responding, I contacted Maggie. She was able to help me get the check endorsed and deposited into my account in just one afternoon. Thank you Maggie for your courtesy, kindness, and your assistance with this matter.

• C

  Corey Mcmillan
  4

  Tellers are friendly..been a customer for 3 years now and have had no issues.

• W

  Whitney Thomson
  1

  Banking with US Bank was much easier when there was two banks in Hannibal. I called to make sure I could do a cash advance, drove an hour to Hannibal, just to find out that apparently the systems where down in Missouri and Iowa. What a waste of time. They should have mentioned that on the phone. Secondly, every time I call the branch I can’t get through. It’s ridiculous. They claim it’s because of the high call value from COVID-19, but as soon as I call the US Bank customer service, they can patch me right through to someone at the branch. Finally today I called the branch and the call went through. They said “we’re open until 4 pm”, when google clearly states 4:30 pm. Don’t be lazy, adjust your hours on google if you change them. Save your time, do not bank here.

  Response from the owner

  Hello Whitney, Thank you for reaching out. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin

• H

  Hailey k
  5

  Talked to a customer support operator not sure where she is located at but Jen you were such great help and very respectful. Thankful for the assistance and she deserves a raise!

• T

  Terry Fishbeck
  1

  Rude customer service when I called about them charging overdraft charges that shouldn't have been on my account. Switching banks now😊

  Response from the owner

  Thank you for taking the time to make us aware of this, Terry. We are sorry to see that you were treated rudely during your call, and definitely do not want to lose your business over this. We would like to speak with you about your experience and offer some assistance. Please send us an email to [email protected] with your phone number and reference number 1675. We will be happy to give you a call within 24 business hours. We look forward to hearing from you. ^Ryan

• O

  OG UNDEFEATED
  1

  Been try to get ahold of someone at the bank. Called twice and been on hold at least 20 minutes now. Absolutely ridiculous

  Response from the owner

  Good morning and thanks for leaving this review. I'm sorry to hear that you had to wait so long to get assistance. I really hope you were able to get the help you needed. If not, or if you'd like to speak with us about what happened, we'd be happy to give you a call. Please send us an email at [email protected] with your phone number and reference number 4865. Once we receive your number, we'll give you a call within one business day. All the best. ^Caitlin

• T

  Travis Bateman
  1

  Terrible terrible terrible terrible terrible terrible

  Response from the owner

  We are sorry to see that you feel this way, Travis. If you would like to discuss your experience, or need further assistance, please reach out to our customer service team at 800.872.2657. They will be happy to speak with you and help in any way they can. Thank you. ^Ryan