U.S. Bank Branch Cliff Lake Rd, Eagan

U.S. Bank Branch Reviews

• m

  modify rc
  1

  This location sucks. Everytime I go here the older lady with the white hair gives me a hard time. It's not just me I heard other similar stories from customers. I was making a withdrawal she told me funds were not available, drove to burnsville location on 42 and got my Money no questions ask 7 minutes later.

  Response from the owner

  Hello RC. Thank you for taking a moment to share your review with us. We are sorry to see that you had troubles during your visit. To check your available balance, please log in to your your online banking or mobile app profile. You can also contact our customer service team anytime by dialing 800.872.2657. If you would like to discuss the experience with this branch, we would be happy to look into the matter. Please send us an email to [email protected] with your phone number and reference number 5834, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• C

  Chad Nyberg
  1

  I've been banking here unfortunately for a number of years, as what they refer to internally as a "wealth management" client, and I have still received so much disrespect and a lack of basic business courtesy, that I feel foolish for continuing on. They screwed up an auto-pay application which negatively affected my credit score, have spoken to me with disrespect, and I've witnessed them do the same to others. The only reason I stay is because of how much I have tied up and the logistical nightmare of the change. It's like a bad marriage! The manager here is very unpleasant and unprofessional. Steer clear...

  Response from the owner

  Good morning, Chad. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location haven't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5430 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• B

  Brian Brown
  2

  So apparently customer service is non-existent at this Bank anymore!! I asked for my withdrawal to be all in 100 she informed me that half would have to be in 20s because everybody else came in and got money.. so I proceeded to ask her aren't you a bank are you out of money?? In a very rude voice she said I will check the other cashier, who did have some $100 bills she then informed me that next time I will get whatever she has!... are you effing kidding me!!! I have been with this bank for almost 20 years and a disabled War veteran maybe it's time to shop a different bank!! But I have a feeling it's just this Branch poorly run!!

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, Brian. We wouldn’t want to lose you over this incident. We understand your frustration and want you to know we were not trying to be difficult. Once a week branches anticipate the amount of funds they are going to need to order from the cash vault broken down by denomination and sometimes run out of certain bills sooner. If you'd like to discuss this further, please send us an email with your phone number to [email protected], including reference number 2054. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jon Lloyd
  1

  *** Update.. 4/5/21 This bank only has one drive through lane open. It’s ridiculous that a bank of this size only has one lane open. And had only one lane open for at least two weeks. Somebody needs to address this immediately!! Teller was very rude. She told me what and how I should do my business. I brought in 4 deposits and she told me to come there more often to make it faster. I shouldn’t have to explain myself to her to make her job faster. The teller was an older lady and not very nice.

  Response from the owner

  Hi Jon, we are sorry to hear about your dissatisfaction with the bank. While we pride ourselves with displaying great customer service. I see you were not a recipient. I assure you we never want our customers to feel this way. If you would like to speak with us to provide further feedback, please send an email containing your phone number along with reference number 6440 to [email protected]. Hope to hear from you soon. All the best. ^Chris

• L

  Larry Luangrath
  1

  I’ve gone here a couple times. One to deposit a somewhat large check after the sale of my house and the most recent time to make get a large cashiers check for a down payment on a new home. Both times I was helped by an older lady who always seems to give me a hard time and as a result making my experience banking at this particular location very unpleasant and stressful when it does not need to be. Her condescending tone and lack of customer service ruin it for me and I will not ever do business at this location again.

  Response from the owner

  Hello Larry, thank you for taking the time to share your experience. I am sorry to hear it wasn't a pleasant one. If you'd like to discuss your interactions in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1254. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• A

  A Z
  1

  I came to make a small deposit in my account today through the drive in lane. The lady who helped me made me very upset. I apparently didn't write my name on the deposit ticket. She said "can you next time please write your name. I cant read your name from your debit card" while holding my debit close to her face!!!!!! It felt like I was being scolded for not writing my name. Being just a little courteous doesn't hurt. Basic stuff!!

  Response from the owner

  Hello, I appreciate you taking the time to share this with us. You are completely right, there is no reason for an employee to lecture you or make you feel bad about a small mistake. We strive to provide the best customer service possible, so we’d like to make sure this interaction is addressed. Please send an email to [email protected] with your phone number and reference number #2571, and we’ll give you a call within one business day to get a few more details. Thank you very much for reaching out. ^Jessica

• s

  saltesi aymar
  5

  I worked with a banker named Melissa Christopherson who took the time to make sure I was squared away. She answered all my questions and took care of me in a timely manner. I’ve going to this bank for awhile too and have never had any issues at all. Always courteous, clean, calm and organized.

  Response from the owner

  Hello, Saltesi! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments to Melissa and the rest of the team so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

• A

  Anthony Flores
  1

  I had a very terrible experience after thinking it was a good bank!! So I deposit $190 thru the ATM for an emergency and showed up as an "deposit not accepted". It gave me a piece of paper which I misplaced at home. Went to the bank and was told I was going to get it back the next day regardless of what the ATM said after they checked it. Told me to filed a claim after I had already did. I called and was told I had to wait 10 days until I get the credit. This is ridiculous because I made the deposit for a emergency. They said now that I have to wait. I explain to them that if I had gotten the money back I wouldn't made the claim or anything. But the fact that it didn't i had to file a claim. They told me that something like that usually happens at those ATMs!!!!

• A

  Adam Hudgins
  5

  US Bank really does a great job taking care of both customers and employees. I Bank here, and my wife works here. My wife has had a few health related issues and the management has been awesome and understanding. Treat employees well and they will in turn treat the customer well. All the management here is amazing and really care!!

• D

  David Kohlmeyer
  5

  Lisa is the best mortgage loan officer I found. She helped with all my questions and carefully explained any issues I didn't understand. It was obvious from the moment we began that she new her stuff and knew it well. We bought a bank owned home and when push came to shove she knew what we had to do and where to put pressure to get things moving.