U.S. Bank Branch Center Ave, Molalla

U.S. Bank Branch Reviews

• J

  Jim Schiewe
  1

  When Andrew was the branch manager it was great. Now not even close. Keeping people out of the lobby is just digging the hole deeper. Hiding behind COVID when everyone else is open what a snowflake move.

  Response from the owner

  Thank you for taking the time to share your feedback, Jim. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

• T

  Taylor Hanson
  2

  Chloe and one other girl are the only good employees there. This branch is slower then any bank I’ve been too. Recently they told me I only can go in lobby to deposit my business cash. Which I was gladly doing. Then they shut the lobby unexpectedly and wait lines were insane through the drive thru. Loaded my kids up to come deposit through the drive thru with my business cash and without any signage or anything. After I waited in line the manager told me I needed to now randomly come in the lobby ?? No signage saying it was back open after weeks. After I waited in hot weather with my kids. I’m taking my business elsewhere.

  Response from the owner

  Hello Taylor, thank you for taking the time to leave a review. We’d like the opportunity to investigate the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 3580. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• F

  Felicia Drews
  3

  There was only one car ahead of me being helped at the window and the transaction took 20 minutes. After my 20 minute wait I asked for change for $100. I was told no, because I have to have an account there. Just the other week my husband was able to go through the drive thru and get change and he doesn’t have an account. 3 stars because the lady was nice but you guys need some consistency in your policies. I waited 20 minutes for nothing.

  Response from the owner

  Hello Felicia. Thank you for taking a moment to share your experience with us. We understand that this can be frustrating, especially if you are aware of this being allowed previously. We appreciate you letting us know how we can improve your experience. Thank you. ^Ryan

• J

  Jeff
  1

  The reason I started with U.S. Bank years ago was their customer service focus. This branch over the last several months has lost their way in that regard. Everytime I go into this branch they are understaffed. They have basically eliminated their drive-thru window except for early AM hours when the majority of their customers are working. Today, I stood in line for forty minutes while one teller and one banker helped a total of two customers that entire time. What appeared to be a second banker walked in and past the 6 of us standing in line but immediately proceeded to a back office to hide. I watched 2 customers walk out while the rest of us all wished we could do the same. Management at this branch needs to make their customers a priority again and staff their branch appropriately.

  Response from the owner

  Good morning Jeff, thanks for taking the time to leave a review. We understand the impact that limited staffing has. It is not our intention to take up more time than necessary to complete your banking needs. We apologize that it took over 40 minutes to complete your transaction. If you'd like to discuss your experiences in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 4558. We will give you a call within one business day. Thanks again for sharing. ^Heather

• D

  Debra Lebarron
  5

  We have always had this bank and they are friendly too,we like Chloe and Julien too and they other people too,my dad has always banked here too. Thanks.

• O

  Our House
  1

  Taking personal and business checking elsewhere, how is any small business owner suppose to function with US Bank attacking with so many fees. They cant even keep their employees let alone their customers.

  Response from the owner

  Hello, we definitely don't want to lose your personal or business relationship. We would like the chance to talk with you and ensure that you are in the account that works best for your business needs. If you are interested in speaking with us further, please email your phone number and reference #3028 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• P

  Pamela Hawk
  1

  Would be nice if the lobby would open again. Have to waot 45 minutes to a hour in drive thru

  Response from the owner

  Hello Pamela, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• J

  John Smith
  4

  It seems to be a decent branch, it's a bank in a small town so people are friendly.

• K

  Kurt Thomas
  1

  Very bad customer service. Bad management. No responsibility for their ATM machine when it malfunctions.

• N

  Nathan Watson
  5

  Great service and fantastic employees, i'm always in and out super quick and they are always super helpful.