Clackamas Federal Credit Union W Main St, Molalla

Clackamas Federal Credit Union Reviews

• R

  Rae Botsford
  1

  What a horrible little bank, opened by brand new business account with this credit union and after a FOUR months of constantly emailing them regarding a credit card application they FINALLY got back to me. Then I had auto pay set up for my internet bill. The account was overdrawn and I received a phone call.... after 35 days!! Needless to say I should have remembered my auto pay, but I have never seen a bank not let you aware of your overdrawn account until the almost absolute last moment before it goes to collections.... After all of that I went in and deposited a check for 3x's the amount I owed for my overdue account. A few days after the check cleared and I went to go use my debit card.... guess what. They shut it off, why? Because I mentioned that I would come in a probably close my account!! So they shut down my card without even letting me know! I was out of town for the weekend with no access to MY MONEY.

  Response from the owner

  Thank you for taking the time to provide your feedback. Our Senior Branch Manager, Alicia Finch, welcomes the chance to speak with you further about your experience. Please reach out to her via email at [email protected] or by phone at (503) 496-3516.

• A

  Amanda Hulligan
  3

  Loved this bank but it seems like they have gone back on some of their original standards... like only 1 overdraft fee when an account goes over... they hit you up multiple times and when asked about it they people shrug their shoulders as if they never knew about any of it. Its like theyre trying to take advantage where ever they can. I get sometimes the account goes over (which is extreemly rare for me) but then Im seeing a huge negative balance because they ran multiple things through that werent showing before or even on the holds page. Just seems a little fishy to me. The app must have bugs in it or something because its getting pretty out of hand.

  Response from the owner

  Hi Amanda, we're sorry you've had this experience! Our AVP of Branch Services, Alicia, would love the chance to talk with you about your experience, and help answer any questions you may have about your account. Please feel free to reach out to her at (503) 656-0671 ext. 2100.

• D

  Debbie Hoffman
  5

  I use this credit union for my business and I am very pleased. I appreciate that when I come up to the window they have already pulled up my account. It is very convenient and they have great customer service. Well done.

• R

  Ryan Hubler
  1

  Unreal a $12.00 fee to make a credit card payment over phone! Robbery flat out worse than a bank, I thought credit unions were supposed to be better for the smaller people’s needs seems like the proof is in the pudding glad I am almost completely free of this institution!

  Response from the owner

  Thank you for taking the time to provide your feedback, Ryan. Our Senior Branch Manager, Alicia Finch, welcomes the chance to speak with you further about your experience. Please reach out to her via email at [email protected] or by phone at (503) 656-0671, ext. 2100.

• J

  Jan Blake
  5

  In our small town they are personal, professional, helpful, available and have become friends.

  Response from the owner

  Thank you for the 5-star review! We are thrilled to hear you were pleased with your experience at Clackamas! We strive to deliver unparalleled service to our members and appreciate hearing about great experiences. We look forward to seeing you again soon!

• D

  Dan Hardman
  5

  Great People! They work in a Very Loud-Busy Area and they Get The Job Done Right! I Always enjoy going there!!

  Response from the owner

  Thank you for the 5-star review! We are thrilled to hear you were pleased with your experience at Clackamas! We strive to deliver unparalleled service to our members and appreciate hearing about great experiences. We look forward to seeing you again soon at one of our Clackamas branches!

• L

  Levi Manselle
  5

  Great people working for the credit union, always personable and kind.

  Response from the owner

  Thanks for the excellent feedback, Levi! We're happy that you're happy. Thank you for being a member!

• T

  Travis Johnson
  5

  Love this place. Staff is super friendly and always helpful and knowledgeable!

  Response from the owner

  Thank you for the 5-star review! We are thrilled to hear you were pleased with your experience at Clackamas! We strive to deliver unparalleled service to our members and appreciate hearing about great experiences. We look forward to seeing you again soon at one of our Clackamas branches!