U.S. Bank Branch Newport Pl, Newport Beach

U.S. Bank Branch Reviews

• m

  mike naber
  5

  I have been a customer of U.S. Bank for 20 years now having all my business, personal and home mortgage accounts with them. I can tell you from top to bottom this branch shines. Branch manager Nahid is a pleasure to work with and a great problem solver. Universal Banker Micheal is very knowledgeable and thorough. Even their tellers, Maryea and Dana. are a pleasure to work with from greeting you when you walk in to quick efficient service. I had a situation last summer involving a transfer I made from my account to another bank that did not go through. After months of back and forth and the other bank acknowledging it was their mistake they STILL wouldn't release my funds! It was U.S. Bank's persistance and dedication that got me my money back. Universal Banker Jesse Alvarez in particular never gave up and was constantly giving me updates and serving as a liaison between myself, U.S. Bank superiors and USAA bank management. It's because of people like him that make me a customer for life.

• R

  Rucker D
  1

  This bank discriminates against people judging on age, gender, and ethnicity! DO NOT WASTE YOUR TIME HERE! They will run around and give you contradicting information and not even try to work with you on resolving any kind of conflict. I can honestly say the attitudes I received here has lost me as ever being a customer.

  Response from the owner

  Hello, Rucker. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. We hope to hear from you soon so we can look into further. Kind regards, The U.S. Bank Social Media Team

• M

  Mike M
  1

  Online it is posted that they close at 5pm, after driving all the way down here, there is a paper on the door saying “CLOSED”. What kind of bank is it?

  Response from the owner

  I’m sorry to hear about the branch being closed when you got there, Mike. We would be more than happy to look into this further. If you would like to discuss this further, please email us your phone number. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Please also include reference number 3299. We look forward to speaking with you. Thank you for reaching out to us. ^Chrishawna

• A

  AJ Sanathara
  5

  excellent service words not enough to describe it