U.S. Bank Branch 6th St, Bremerton

U.S. Bank Branch Reviews

• R

  Randy Laxague
  1

  Sorriest bank I've ever been to in my life! The employees are incompetent, very slow and inattentive. The morale there is terrible. This place needs a whole new entire staff starting from the management down to the tellers.

  Response from the owner

  Hello Randy, I hate to hear of your frustration with the branch. Your candid feedback is appreciated as we use this information when changes and updates are being considered. If you have any banking questions you need assistance with today, please reach out to our 24 hour Customer Service at 800.872.2657. If you prefer that we reach out to you, please email your phone number and reference #4757 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• D

  Debbie Taylor
  1

  You had better be prepared to sit for a minimum of 30 minutes. These guys are the absolute slowest bank I have ever had to deal with. We know COVID has changed the way we do things, but customer service and speed of service are still necessities.

  Response from the owner

  Hi Debbie, thank you for reaching out to us regarding your trip to the branch. I know the importance of having comfortable access to a branch location as I know how much this can impact someone. If you would like to speak with us regarding your experience, then please send an email containing your phone number and reference number 7988 to [email protected]. Hope to hear from you. ^Chris

• R

  Riley Dotson
  1

  I have two children, so I choose to use the drive through. It is ridiculously slow every time. I am currently sitting in my car, waited TEN minutes before a teller came and got my transaction. I understand it’s Friday and a pay day, but you should be staffed accordingly. This is a constant problem I have with this branch, the wait times are just unacceptable.

  Response from the owner

  Hello Riley, I’m truly sorry to hear of your recent encounters. We definitely prioritize your satisfaction as our valued customer. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5282 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick

• N

  Nicole Reese
  1

  Your manager, is unprofessional, rude, and does not pose good customer service skills. My mother, will be closing her account after 35 years with this bank and starting a new account at the Kitsap Credit Union. You can thank your distasteful manager. Blonde haired gal with glasses...

  Response from the owner

  It is concerning to us that you were treated in a distasteful manner, Nicole. I’m sorry the experience you had during your visits resulted in your mother closing her account. We’d like to learn more about your interaction, so we may address all your concerns. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 2453. Once we receive your phone number, we'll give you a call by the end of the next business day. We look forward to hearing from you. ^Michael

• R

  Rob Lee
  1

  The customer service here is the worst I have experienced. I called and Cassie asked if I could be on a brief hold. 9 minutes later I just hung up and called back and this time Diane answered and asked me if she could put me on a "brief hold" again I said yes and waited another 8 minutes. First of all brief is being thrown around which none of my holds were brief. Just be REAL and say I apologize we are extremely busy we are expecting over 10 minute wait times. Needless to say I am changing banks it just seems my 11 years with u.s bank haven't been great despite being loyal. Do not bank here unless you like being bs'ed. 6th street u.s bank will just be stressful if you open an account with them. Just save yourself the stress.

  Response from the owner

  Hello Rob, I’m really sorry to hear that you were placed on such lengthy holds. You are absolutely right, we should let you know ahead of time if the wait will be long. It’s concerning to hear that this isn’t the first negative interaction that you’ve had. We’d like to hear more about this and make sure that all of your concerns are addressed. Please send an email to [email protected] with your phone number and reference number #3389, and we’ll give you a call within one business day. Thank you for bringing this to our attention. ^Jessica

• j

  jeff stone
  5

  Customer service is always good and services are great.

  Response from the owner

  Thank you for taking the time to leave us a review, Jeff. We appreciate the kind words. All the best. ^Michael

• K

  KItsap Childcare
  1

  Wait time is always unreasonably long, constantly have one person working lobby and drive thru, incorrectly store my information in their system MORE THAN ONCE, cash deposits are an incredibly huge hassle. Avoid this bank/location if you can! Only responding to positive reviews I think says it all.

  Response from the owner

  Hello Sandy, We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• V

  Virginia Gilbert
  1

  I am a longterm US Bank customer both in Washington and Idaho. I went to a branch in Bremerton and did not get the service I needed and also my daughter felt very insulted to boot. Very disappointed in the care and service by the bank manager.

• S

  Scott Thomas
  5

  A good place to start an account. It beats hiding your Buck's under the mattress lol . They've got fast and furious and reliable service.

  Response from the owner

  Hello Scott! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• l

  lindsey kuk
  1

  They got one star because cant rate it lower they wouldnt give me my money even know my co owner I barely see

  Response from the owner

  Thank you for taking time to review our Bremerton Branch, Lindsey. We are sorry to see that you were having troubles when you visited. We would like an opportunity to speak with you to offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3736, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan