U.S. Bank Branch Dewar Dr, Rock Springs

U.S. Bank Branch Reviews

• L

  Lance Laughter
  1

  Less than a 1 star would be more acceptable. Attempting to pay off a business line of credit, talk with a teller on Friday and she tells me that I may not be able to pay it off same day if I just bring a business check as they would hold it for at least one day. So I bring a cashier's check from another institution, you know certified funds. The teller deposits it into the business account and it's sill being held. Absolutely stellar, get to pay at least one more day of interest. Now you might say I could have brought cash, and yes I could have and then paid the service fees for them to process the cash... Needless to say I am not impressed and never really have been due to the big bank mentality of US Bank. Might be that I made it clear I wanted to close my accounts and why should they be helpful, but seriously you give me the run around and then ask me why I want to close my accounts!? Needless to say, do yourself a favor and steer clear of the big banks and opt for a locally owned one like RSNB or a credit union.

  Response from the owner

  Hello Lance, I'm sorry to hear your funds haven't become available as you expected. If you would like to determine when your funds will become available, please reach out to Customer Service at 800.872.2657. Bankers are available to answer your questions 24 hours a day, 7 days a week. Respectfully, ^Kim

• S

  S Havens
  1

  The last time I was there, the teller took my credit card payment, credited the wrong amount, acted like it was a huge inconvenience to count her drawer to see if she was over. Then she took a huge business deposit before counting so I had to wait even longer. I have one credit card with them. And this isn't a coviid related issue. They've always been painfully slow.

  Response from the owner

  We are so sorry your recent experience was less than desirable. Please know it is never our intention to take up more time than necessary to complete your banking tasks. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• E

  Eduardo Ortega
  5

  This place is amazing and the people that works there , very helpful