Wells Fargo Bank Dewar Dr, Rock Springs

Wells Fargo Bank Reviews

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  Ryan Jankowski
  1

  Is it common practice for a bank to go into your account and credit it without your consent or knowing?, then MONTHS down the road reverse credit your account and tell you there’s nothing they can do. I’m telling you right now, that is NOT ok, any change to your account like that should be consented, PERIOD. This happened to someone I know recently, someone that’s pretty mindful about their account, has been with them for 5yrs, and yet they did that to them. I’ve banked with Trona Valley Credit Union for over 10 years and they said that shouldn’t of ever happened. I’ll do my best to sway people from going to Wells Fargo if that’s the kind of business they do.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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  Nicole Weber
  1

  Don't try and get a loan through them a complete waste of time and run of your credit! Going on over 7 weeks! for a small loan. No communication with them no one has answers, when we finally do get through to someone after over hours on the service line they say they need more information so we give them that and still nothing! WORST BANK EVER! We will be closing our accounts and going elsewhere!

  Response from the owner

  Thanks for bringing this to our attention, Nicole. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

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  Angelena Beltran
  5

  This is the bank that my work uses and I have been coming in for 2 years now. Everytime i pull up all the bankers are very nice and always smiling they always look like they enjoy their job. I always use drive up. Shout out to Madi and there is one other gal I really wish I could remember her name (Shannon maybe) they are always so friendly. Thanks for making a difference. UPDATE 9/5/19 The other gals name is Candice. I always enjoy seeing their smiling faces. Keep up the great work.

  Response from the owner

  Thank you so much for sharing these details with us, Angelena! I’m happy to see you enjoy visiting this location. Have a great rest of your day! -Nick, Wells Fargo HL Social

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  Jasmine Sadana
  5

  They are always so friendly here. They take care of me instantly and effectively. Always loved Wells Fargo. No hidden fees. Straight to the point. Which I appreciate. They’re great here! Switch to WF! Hehe

  Response from the owner

  I'm truly glad to read your review, Jasmine, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

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  Lost Krusader
  4

  Good place despite how busy they can be. Transactions are fast and staff are friendly and professional. I only wish they would keep the ATMs cleared out better so deposits can always be made. They are often full when I go to do a deposit and when its after hours its a problem.

• b

  bryan bear
  5

  Staff is always friendly, plus there's 2 ATMs at that location giving people to get in n out quickly. Wells Fargo has been the only back I've been with and will probably be the only back I go through

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  Roy E
  1

  Had a emergency and needed a replacement card asap....i was the only person in the bank waiting for one of the 3 bankers to come out for 20min had my semi truck blocking the mall... couldn't keep waiting gor something simple... withdrawal cash n left but still gotta find another branch, only come here if u got time to spend

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username or the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

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  Jerry Zhang
  5

  Staff here very nice,they have a great team❤️

  Response from the owner

  It’s wonderful to see that you've had such positive experiences with our team members. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social