U.S. Bank Branch W Charleston Blvd, Las Vegas

U.S. Bank Branch Reviews

• E

  Evan Gene Schumacher
  5

  Just rating 5☆'s for the plain & simple reason that the drive up ATM is able to dispense $5 at a time, which personally I don't ALWAYS want a $20 bill or increments of 20. Sometimes it's nice to have some smaller bills on hand and I recommend the ATM @ this branch highly. As for the bank itself, I'm sorry but i cant say I've ever stepped foot in the door.

• A

  Amanda Stanis
  1

  I have been working with U.S. Bank's fraud department on a claim that U.S. Bank has had issues resolving. Their internal communication between departments is HORRIBLE. After several days on the phone one of their operators recommended that I meet with a representative at a physical branch to discuss the issue. I met with Shirley at this location and she was nothing but unprofessional, condescending, and dismissive about the issue. She stopped nothing short of calling me a liar. She went as far as to say, "you will not get your money back because this isn't a fraud case." I HAVE ACTUAL CASE NUMBERS from the fraud department about this issue. Judging by how the rest of the case has been handled by U.S. Bank I doubt this review will have any effect. Avoid U.S. Bank and especially this branch.

  Response from the owner

  Good morning, Amanda. Thank you for sharing your experience. I know how stressful fraud situations are, and can't imagine the added stress not being able to get help is causing. We'd be happy to review the account an situation for you. Please send us an email to [email protected] with your phone number and reference number 3746. We look forward to hearing from you. ^Heather

• D

  Dee W
  1

  Betsy needs a talking to. My husband and I came in to deposit checks from Ticor and she literally called and asked them if they really wrote the checks to us. She stated she also wanted to make sure she had enough money in her till for her customers should we decide to cash the checks received. I guess a black persons account at this bank doesn’t count as a customer. Hey Betsy remember that black people have the ability to make more than McDonalds wages.

  Response from the owner

  Good morning Deidra, thanks for taking the time to leave a review. We’re sorry to hear this was your experience. We never want our customers to feel we don’t value their business. If you would like to share details you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 8557 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• B

  Brittney Devereaux
  1

  There is a female manager at this branch that did not let us withdraw our money because she wanted to "verify" the source of our check. She asked "So, what do you do?" and "Where did your check come from?". The tellers told us that we would be able to withdraw our money. The manager comes out, interviews us about our OWN MONEY and then told us we had to wait until the next day to withdraw because she had to do "multiple verifications", like images and calling the source to verify our funds. UNBELIEVABLE! So, we left, went to the US Bank branch on Hualapai that same day, and Esperanza Meisner, WITH NO PROBLEMS AT ALL, let us withdraw all of OUR OWN money. She was very nice and we appreciate her help. WE WILL NOT BE RETURNING TO THE CHARLESTON BRANCH, because we feel, that as business women of color, we were racially profiled.

  Response from the owner

  It is concerning to us that you were treated this way, Brittney. I’m glad you were able to complete your transaction at the Hualapai location. If you would like to discuss the experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 2154. One of us will be happy to give you a call in 24 business hours. Thank you in advance for your response. ^Michael

• J

  James Seebeck
  1

  Drive up atm has been down about two weeks. You can go inside but they can't help you deposit money or get money either cuz their vault is broken. Why do these people have jobs here ? Just stay closed till you can handle a job

  Response from the owner

  We are so sorry your recent experience was less than desirable, James. Please know it is never our intention to disappoint our customers in any way. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9511. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Craig Shawlee
  1

  $7 fee for non-members too high. Asking for multiple forms of ID didn't make me very welcome either. Another reason I no longer use US Bank service's. Was a member many years ago. Too bad big banks only think of money, not the customer anymore

• A

  Annalee UglyDuckling
  2

  yalll such so much azz. get together.

• S

  Steve Tayrien
  4

  Long line today, and a bank that is low on cash [per manager] I got a good laugh

• M

  Marisa V.
  5

  Esperanza was very helpful and accommodating!