U.S. Bank Branch W 31st St, Kearney

U.S. Bank Branch Reviews

• E

  Eric John
  1

  Bank Manager Carrie is almost constantly rude and arrogant whenever I have to deal with her.

  Response from the owner

  Hi Eric, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1225 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• C

  Candi Warrington
  5

  Always friendly and courteous, branch manager always helpful. Whether calling for help with something or cashing a check, 5* service

• S

  Sandra Leal
  1

  Branch manager was very rude dealt with her for last 3 weeks not friendly at all being I own a business never have I had any problems with no bank but this one

  Response from the owner

  We're sorry to hear about your experience at the branch, Sandra. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #5790 to us at [email protected] and we'll call you within 48 business hours. Once we have your phone number an Ambassador will be glad to assist with this matter. We look forward to hearing from you. Thank you, ^Kortnee

• z

  zuri hain
  1

  The customer service here is one of the worst weve ever had to deal with. everytime we go here the employees roll their eyes at us, are extremely disrespectful when we are just trying to do simple things, and super condescending… 100% recommend Trius banking though!

  Response from the owner

  Hi Zuri, thank you for taking the time to share your experiences at the branch. We don't ever want a customer to feel disrespected. Would you like to discuss your visits further? If so, please email your phone number and reference #4752 to us at [email protected] and we'll call you within 2 business days. We look forward to hearing from you. All the best, ^Kim

• J

  Jose Arciga
  1

  $1000 got stuck inside the ATM along with my debit card. Called the branch and they couldn’t do anything to help me (advised me the claim would take at a minimum of 10 days) despite the 1800 number agent advising me my money would be available early morning the next day. If you need to access your funds right away, please bank somewhere else! Unbelievable how slow and unsecured their system is!

  Response from the owner

  Hello Jose, I can understand your frustration with the recent experience you had at the branch. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #8403 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• R

  Riley Swedberg
  5

  Emily Kennedy really did go above and beyond to make the buying and selling process easier for us! She started out by letting us contact her on a weekend since we were busy with our jobs during the regular work day. She made it really easy to get all of the documents that were required for our loan by being specific and doing a lot of the busy work for us. Finally, she helped us out of a really difficult situation with our buyer's lender. Our buyer's lender was very late getting his work done and it caused that closing date to be delayed. Emily worked really hard to make sure that our two closings took place in the correct sequential order even though she had no reason to benefit from helping us with the sale of our house. In a lot of ways, we were going to her before before our realtor. We highly recommend her!

• L

  Lavender Green
  1

  Worst US Bank, or any bank, experience I have ever had. I have had identification taken and not given back, I have been shorted money. Double check their work because according to the sign on their drive through window they would "rather be golfing" than taking care of your money. It is worth the drive to go to any other branch.

• V

  Vinh Tran
  1

  Terrible teller customers service experience. Help NOTHING what's customer needs? Recommended to do business with different banks.

  Response from the owner

  Hello Vinh, Thank you for reaching out with your review. I'm sorry to hear that you're unhappy with the service you've received. We'd really like to speak with you and to find out more about what happened. Please send us an email at [email protected] with your phone number and reference number 5974. Once we receive your number, we'll give you a call within 2 business days. Respectfully^Caitlin

• D

  Devon McIntosh
  1

  This branch manager has an attitude problem.

  Response from the owner

  Hello Devon, thank you for reaching out to us regarding your experiene. We are concerned to hear you feel this way after visiting our branch. Would you like to talk about your visit further? If so, please send an email to us at [email protected] and include your phone number, reference #0565, and a brief description of what happened. We will be glad to call you to discuss this matter further. All the best, ^Kim

• D

  Darrell Dunham
  1

  Lobby is closed... LOL! Called Five Points and they aren't overreacting, keeping lobbies open, I'll be moving my checking and savings to FP.

  Response from the owner

  I understand your frustration, Darrell. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. We appreciate your feedback and have shared it with the appropriate team. All the best, ^Kim