U.S. Bank Branch Beach Blvd, Buena Park

U.S. Bank Branch Reviews

• n

  nicole rios
  5

  This is by far, THE BEST Us bank I have come to my services with. All of their tellers are so nice and helpful and make me feel welcomed. Especially Edwin (Eddie) Monterrozo, always has a smile on his face and is ready to solve any problem! Miss Henika and Mr Edwin Torres are very friendly as well. Will be coming back again. 10/10 service

• L

  Liliana Carrillo
  1

  It's unforutnate that we have to use banks to "manage" our money. Staff is rude, one in particular- Hanika. She is rude, inappropriate and full of attitude. Attitude is not needed nor professional if the customer is being cordial. A customer can only put up with so much and then the same etiquette will be given back. A phone conversation with her recently has reminded me why I stopped going in person to the lobby at this branch. Other staff members (Eddie) tried to excuse her behavior as a "thick accent" and let me assure you that her accent is not the problem, it's her attitude and lack of professionalism. I will be going to another branch whenever my phone app cant fulfill their job (bank staff).

  Response from the owner

  We appreciate you sharing your experience at your local branch, Liliana. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. Please send us an email with your phone number to [email protected], including reference number 9664. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Charles C.
  1

  It does not surprise me that I am not the only customer who had a negative experience with Henika Patel because she refused to allow me to cash my check there. And, the way she treated me, a long time customer, was rude, non-professional, and discriminating. What's even worse was her supervisor, Jose Isais, took Hanika's side and told me to leave after I tried to seek additional help. So I called US Bank from my car and the customer service representative said there was no reason for Hanika to not cash my check. Is this really my bank?!?! Not for long.... you shouldn't have them either.

  Response from the owner

  We’re sorry to hear this was your experience with our branch staff, Charles. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 4542. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• H

  Hyon Joo Hong
  1

  If I could give "0"star I would do. People who are working in this branch were so so RUDE. I just visit here today and asked them to withdraw my money and they said they don't have money. This is a joke right? What kind of bank doesn't have money????!!!! This 3 guys didn't have any respect and seems just sitting there wasting their hopeless time.

  Response from the owner

  Good morning Hyon, thanks for taking the time to leave a review. I apologize that the service you receive at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1250 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• l

  lizz valenzuela
  1

  This is the worst bank ever charge for supposedly overdraft fees the service is bad they basically called me a lier rudeeeeee!!! Don’t get an account here I will be closing mine when all pending transactions go thru they have most likely taken money from us like Wells Fargo did in the past please don’t open account here I have never had trouble with a bank like this one I only opened account here because it is really close to my job.

  Response from the owner

  Hello Lizz, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• r

  racerx Tolentino
  5

  Excellent tellers, very friendly and helpful people answer all the questions ready to help

• Z

  Zain Neisler
  1

  Worst bank , worst service ... professional communication is not in their dictionary

  Response from the owner

  Hello Nick, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• J

  Jeff Andersen
  1

  They charge you fees that they shouldn't and then tell you it was computer generated and there is nothing they can do about it. Pethetic!!!!!

• d

  dharmesh kharwa
  5

  Can I have your email address