U.S. Bank Branch Kingston Pike, Knoxville

U.S. Bank Branch Reviews

• B

  Buddy Smyre
  1

  Lost my debit and had to go to local branch for temporary card. Was not informed on how to activate card and not offered express shipping for new card it was shipped ground. New temporary card does not work after activation called customer service numerous times to try and fix with different answers each time and no resolution. Branches not open on the weekend so no other resolution. This is just bad customer service from the beginning should be an easy fix but instead turned into a major headache.

  Response from the owner

  We’re sorry your recent experience was less than desirable, Buddy. Please know it’s not our intention to disappoint our customers in any way. I hope you were able to use your card since then. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1158. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Christopher Scum
  4

  Always friendly, call me by name, and usually Fairly quick. There have been times when they're really busy but hey, show me somewhere that's not. I like them.

• D

  Dawn Michelz
  1

  IN REGARDS TO: ZACH FRANCE, WEALTH MANAGEMENT ADVISOR To Whom It May Concern, I am planning to do some improvements on a home I purchased here in Knoxville and will need to take a home equity loan out for that purpose. I have a good credit score but, unfortunately, my debt-to-income ratio did not meet the criteria for approval. I decided to take a monthly annuity out of my IRA savings to boost my monthly income and improve my debt-to-income ratio. I usually see Andrea Carpenter at the Bearden Branch but she was not available so the bank made an appointment for me to see a Zach France to talk with instead. Let’s keep in mind that this is my money and I have used the forms available on line to take out lumps of money from my IRA in the past without involving US Bank, but I wanted to make sure I had the paperwork needed to set up the monthly withdrawal correctly My partner and I met with Zach France and he not only gave off the vibe of a very pompous individual, but treated us with disrespect. We waited 5 days for the meeting only to find he would not even make an effort to help us, delaying our improvements on the house and wasting our time. Zach France treated us nothing like the respect and professionalism we received in the past from Andrea Carpenter. I decided to just go about the annuity withdrawal myself on line and carried on. I am a person who tries to always treat all people with equal respect and, as such, expect that in return. But Zach France made me feel stupid, refused to help me and made me question if I was doing something wrong. I asked him if it was illegal for him to request this from my IRA and he said no, he just wouldn’t feel right doing this. His advise is more than welcome but, the bottomline is, I can do what I want with my money. If he did not feel right about doing this, he could at least went on line and showed me the form and what needed to be filled out in order for me to do it myself. Instead, he just sat there with his “cocky and self-satisfied smile, looking at us while continuously shaking his grinning face back-and-forth, back-and-forth, giving us the impression that we were just a waste of time. He left both of us with a bad taste in our mouths.

  Response from the owner

  Good morning, Dawn. I really appreciate the time that you've taken to reach out and provide your review of your experience. Thank you. We at U.S. Bank strive to provide excellent customer service and respect to all who reach out and I am so sorry to hear that this wasn't your experience when requesting assistance from Zach. We'd really like to speak with you further about your interaction, so that this matter can be addressed properly. Please send us an email with your phone number and reference number: 1396, and we'll give you a call. Our email address is [email protected]. Our current time frame for calls is 24 business hours, upon receipt of your number, but we will give you a call as soon as we can within that time. We hope to hear from you again soon. Thanks. ^Caitlin

• A

  Audri Nichols
  1

  I’m sitting here staring at two ladies sitting there for almost 10 minutes and still haven’t been acknowledged even after hitting the call button. This is always the slowest place ever but gah come on.

  Response from the owner

  Hello , we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number. We will give you a call within 24-48 business hours. We look forward to hearing from you.  ^Chris

• A

  Amanda Rutherford
  1

  Terrible customer service. I’ve never been to a bank with such rude employees. I will drive out of my way to go to a different branch from now on.

  Response from the owner

  Hello Amanda, we're sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to share details you are welcome to do so by emailing [email protected]. Please include your contact information and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• L

  Leslie Ramirez
  5

  I really liked the customer service they are friendly, fast, and efficient. I would come back.

• J

  Jerrica Park
  1

  Absolutely a disgrace for customer service.

  Response from the owner

  Hello Jerrica, we’re sorry to hear you feel this way about us. We’d like to discuss the cause for these feelings. If you don’t mind, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6237. We'll give you a call within two business days. Look forward to hearing from you. ^Heather