U.S. Bank Branch W North Ave, Northlake

U.S. Bank Branch Reviews

• A

  Adrian
  1

  Bad customer service. I arrived on the drive through 5 min prior to closing with 2 vehicles on front of me. When I got to get the container the lady said they were closed and I told her I been on line and she said they did not see me on line. Clearly I was on the camaras on line. Just bad customer care. Never going back this branch again.

  Response from the owner

  Hello Adrian, thank you for sharing your experience. We appreciate your feedback as this helps us improve our services in the future. I hope you have been able to get all of your banking done since this experience. If you have questions, please reach out to our Customer Service team at 800.872.2657. All the best, ^Kim

• r

  roger hurtado
  1

  Worst branch ever. Lobby never open, long lines at drive thru, at least 30 min waits! I never go here even tho it’s 2 min from my job, rather go to Addison which is out of my way a bit just because I know I can go in and out in 5 min.

  Response from the owner

  Thanks for leaving us your review, Roger. I know how frustrating long wait times can be and I'm sorry for any inconvenience. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• E

  Edward Corral
  1

  I went to deposit 211$ in cash to the atm outside, and when I couldn’t fit all of it inside I only put half which was 160$ in cash and it couldn’t even read it so it tried to give me back some bills and it only gave me 10$, so I say okay it must’ve deposited the 150 that I put in and keep in mind that it gave me no receipt and didn’t even ask if I was finished with my deposit! So I go around again and deposit the rest of my cash money and I get a receipt for the second deposit so at that point I know something is up, I go inside and ask for help and the clerk tells me to come back tomorrow and file a complaint or something! So essentially since I have no receipt of the 1st deposit I just lost or got robbed of 160$ of my hard work! So now I have to go back and try to get my money back because of some bogus ATM.

  Response from the owner

  Hi Edward, I'm sorry to hear about the difficulty with that transaction. We definitely don't want you to be left without that money. For immediate assistance, please call our 24 hour customer service at 800-872-2657 to file a dispute. You can also reach out to us at [email protected] with your phone number and reference number 2446, and one of us will give you a call. Our current call time is one business day after receipt of a number. We hope to hear from you soon. ^Caitlin

• m

  marshay
  1

  Me and my mom went to the bank today to get money out and they told us they need to know in advance when you need to get a certain amount of money out, they say u can’t get no more then 5000$ out of your account, I think they are races because you don’t see no black person in there

  Response from the owner

  We understand your frustration and want you to know we were not trying to be difficult, Marshay. Once a week branches anticipate the amount of funds they are going to need to order from the cash vault broken down by denomination. To ensure they have enough funds for all of our customers, the branch may not be able to fulfill all the requests they receive without advance notice. We appreciate your feedback regarding this experience. If you have further questions or concerns, please send us an email with your phone number to [email protected] including reference number 3733. One of our Ambassadors will give you a call in 2 business days. Thanks. ^Larisa

• E

  Evita Masso
  1

  We signed in to open an account. Not a "welcome", not a "we'll be right with you". Waited 20 minutes and not a single acknowledgment. There were two tellers gossiping there and saw us sitting and waiting but wouldn't acknowledge us. Poor customer service.

  Response from the owner

  Thank you for taking the time to review our Northlake Branch, Evita. We are sorry to see that you were not acknowledged after signing in. Our customers time is important to us, and we would like to have the matter looked into. Please send us an email to [email protected] with your phone number and reference number 2371, and one of us will be happy to give you a call by the end of the following business day. We look forward to speaking with you, and hope to help improve our process thanks to your feedback. ^Ryan

• P

  PTO District 87 Northside
  1

  Longest wait times ever. Don't bother with this branch. Management doesn't care about customers, just minimizing their expenses and not hiring enough tellers to help customers in a reasonable amount of time.

  Response from the owner

  Thank you for taking the time to leave us a review. We find it concerning that your visit to our branch has left the impression that our management doesn’t care about customers. That is never our intention. We would like to learn more about your experience. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 5366. Once we receive your phone number, we'll give you a call by the end of the next business day. We look forward to hearing from you. ^Michael

• C

  Cat Demian
  1

  I've been a customer for 6 years, usually using different branch with no issues, but this one was closer to work for this time. So on March 2nd I take lunch and come to deposit some cash to my checking account. I show up with my US bank debit card, Drivers license , which expired on March 1st and a FOID card valid till 2026... and what do I hear from Araceli Avelar ? That for prevention of money laundry I CANNOT deposit my cash to my own account, even being present in person, UNLESS I have a VALID state ID, DL or passport.... I call customer service line and sure enough they confirm that it's their policy and if I don't like it or agree they have no problem closing my account , by the way NO DOCUMENTATION IS NEEDED for that AT ALL... they'll just mail me a check with the funds.... needless to say , today is March 3rd and I closed my 4 accounts and moved with another bank that doesn't enforce such stupid policies...

• K

  Kathleen Gusloff
  5

  Manager Rico and associate Jasmine are very nice and very helpful. Always professional and kind.

• B

  Bianca Vazquez
  1

  Worst bank ever always waiting in line for more than 30 minutes to deposit my rent only, not even my own bank does this. The customer services and drive thru times are terrible.

  Response from the owner

  Hello Bianca, Thanks for reaching out. I know how frustrating long waits are and I'm sorry for any inconvenience your visit caused. We'd be happy to discuss your experience in further detail. Please send us an email at [email protected] with your phone number and reference number 6535. Once we receive your number, we'll give you a call within 2 business days. In the meantime, I'm not sure if it may be more convenient for you and your landlord to use a transfer service such as Zelle to deposit your rent instead. This way, the transaction could be completed online as opposed to having to visit a branch. I hope this helps. Respectfully^Caitlin

• Y

  Yvette Ramirez
  1

  Very un professional the person in charge. Raised his voice at my mother and she is an elderly woman. All we went in there is for is to sign some papers.

  Response from the owner

  We are so sorry to hear this was your experience with the branch manager, Yvette. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 1574. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you. ^Larisa