U.S. Bank Branch Carey Ave, Cheyenne

U.S. Bank Branch Reviews

• D

  David Thiu
  5

  This is the first bank in Cheyenne that made me feel like a valued customer. Lisa, Holly and Patrick were very friendly, professional and courteous. When other bankers would have given up because it was too 'hard', Holly just kept pushing through till she got my account approved, even if it meant staying back after hours. I cannot thank her enough for her outstanding work. Not only was she able to get my account approved on the same day I walked in, but she also provided a debit card for me to use right away... P.S. Lisa is the new manager at the branch and Holly a Business Banker that was brought by Lisa from previous bank.

• S

  Scott Anderson
  1

  I went to the teller at the Carey St. branch to cash in a Western Union check, sent from Boston. U. S. Bank REFUSED to cash it unless I OPENED AN ACCOUNT WITH THEM. When asked why this is the case, the teller informed me that it'd HAVE TO WAIT TO CLEAR. Western Union was founded in 1851. Did it become insolvent overnight? Talk about sleazy business dealings.

  Response from the owner

  Hello Scott, I understand why you are frustrated with our policy. We appreciate the time you have taken to share your feedback on this matter. Please know that we use feedback when updates and changes are being considered. I hope you have a great rest of the week. ^Kim

• D

  Dustin Swalla
  5

  I have had nothing but good luck with this bank branch! The staff is always very friendly and I have very seldom ever even had to stand in line to do anything in the lobby. I've also been a US bank member for almost 10 years and love their service over all. This branch is no exception, great service and a great staff!!

• L

  Lenard Williamson
  2

  Paid a Cheyenne registered agent to get a bank account here. Had it for 1 week and they closed it because I was using a Wyoming registered agent address. At least they closed it fast so I wouldn't waste weeks linking up accounts.

• C

  Caitlin Micklich
  1

  Always have a long wait, waited at the drive threw for a half hour because they forgot to send me down my money and id will be finding a new bank after today

  Response from the owner

  I’m sorry to hear about your wait time inside of the branch, Caitlin. I understand how timeliness is important when you step inside of the branch. We are here to help. If you would like to discuss this further, please email us your phone number. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Our email address is [email protected]. Please also include reference number 3118. We look forward to speaking with you. Thank you. ^Chrishawna

• K

  Kelly Myers
  1

  Not very accurate in the information given to customers after years of banking with them.

  Response from the owner

  We are sorry to see that you are unsatisfied with your recent experience with us, Kelly. We thank you for taking a moment to share your review. If further assistance is needed, please reach out to our Customer Service team at 800.872.2657. Bankers are available anytime, and will be happy to help. ^Ryan

• A

  A Tay
  1

  This place is awful. There's always long waits. I mean 20 min in drive thru! Not open when they say they are. It's horrible

  Response from the owner

  Hello Tay, I agree that 20 minutes is too long to wait in line for help. We would like to talk with you further about your visit and be sure that your concerns are fully addressed. Please email your phone number and reference #3694 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to review your recent visit. ^Kim

• D

  Danika Stone
  1

  Long wait times and painful interactions with manager staff always.

  Response from the owner

  Hi Danika, I'm sorry to hear that you always encounter lengthy wait times and that you don't enjoy your interactions with the staff. It's our goal to provide convenient, pleasant service to all customers and I'm sorry that this wasn't your impression. Please email us at [email protected] with your phone number and reference number 1944 and we'll give you a call about this. Our current call time is 24 business hours, but we'll call as soon as possible within that time after receiving your number. Thanks in advance. ^Caitlin