First Interstate Bank W 19th St, Cheyenne

First Interstate Bank Reviews

• T

  Taylor Redlin
  1

  Awful service and terrible app service. Will be switching banks immediately. Don’t waste your time here.

  Response from the owner

  Hi Taylor, We sincerely apologize for the frustration that our error may have caused you. We are taking the necessary steps and precautions to resolve this issue. Before you leave, please consider connecting with your local banker for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

• k

  kbeers12
  5

  The Best Bank in the City. The drive thru tellers are always polite and helpful. I have a business - and I can attest this is the best bank I have found over the last 26 years. During this pandemic crisis my banker Rob Kilian reached out to me and informed me to get my docs ready and that he would be there to help me in applying for assistance. He did what he said he would do and we got funded on the very first day of the program 100%! My brother who had submitted his documents to his bank the very same day - just called and told me that his bank was no longer processing these loans because SBA had already run out of money. Thank you from me and the 40 people that rely on me to get a paycheck. Thank you the exceptional service! Kevin Beers

• P

  Pat Atwood
  5

  I recently had the pleasure to work with Kevin Morse. He was very attentive to my needs and was more than willing to answer all my questions and concerns. I would recommend Mr. Morse to anyone. Thank you Mr. Morse!

  Response from the owner

  Thanks for your feedback, Pat! We've passed your comments on to Kevin and the Home Loans team. We appreciate your business!

• J

  Julie Schulz
  5

  Everyone here has been very friendly! I just use the drive thru most the time, quick and easy!

  Response from the owner

  That's so great to hear, Julie! Thank for the review :)

• L

  La Tricea Park
  2

  this downtown location is awful. tellers aren't polite and I e been waiting on a simple check deposit for over 10 minutes. this is ridiculous

  Response from the owner

  Thank you for your feedback, La Tricea. We've shared your feedback with our team in Cheyenne.

• M

  Mike Edwards
  1

  I've really never met such rude people in all my life and when you get out of jail and go there to cash your check you must have two forms of ID to show the rude teller

  Response from the owner

  Thanks for your feedback, Mike. We've passed your comments on to the Branch. We require two forms of ID for certain transactions as a safeguard for our customers. If you have further questions, we'd recommend you speak directly with your local banker.

• D

  David Naler
  5

  Great friendly staff and a convenient location.

  Response from the owner

  Aww, thanks David! We appreciate your review.

• N

  Neil Kissell
  5

  Been banking at this bank for 50years and never a problem

  Response from the owner

  Thanks, Neil! That's great to hear.

• J

  Jay B (Remi)
  5

  Friendly staff, amusing entrance as they are fixing an elevator. :)