U.S. Bank Branch Fort Crook Rd, Bellevue

U.S. Bank Branch Reviews

• d

  dean marymee
  1

  I have been waiting for 15 min in the drive thru business lane. The DT is the only thing open for US bank, in the entire area! Aaaand it closes at noon! Really!? I understand the pandemic makes it an inconvenience for people and we need to just manage it. But,This is ridiculous. My other banks aren't all closed down with one location open, and only dt, and closes at noon! People should leave this bank for one with better customer concerns.

  Response from the owner

  Good morning Dean. Thanks for leaving a review. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. If you'd like to check if any other locations are in your area, please visit https://locations.usbank.com/search.html and enter your zip code. Thanks again for sharing your experience. ^Heather

• R

  Randy Vidmar
  1

  Looking for a better bank if you overdraft you get charged $35 overdraft fee that's standard in banking but if you're 5 days over they hit you with another $35 overdraft fee saying it's a extended overdraft fee so you get charged $70 overdraft fee when ask about it I was told they don't do the Xtra $35 fee to penalties to hurt you the say that will train you not to get overdraft fee it's just another way to rip people off

  Response from the owner

  I'm sorry to hear you are upset with fees that have been assessed to your account, Randy. If you need to speak with someone about the fees, please call our 24-Hour Customer Service at 800.872.2657. All the best. ^Kortnee

• D

  David Warner
  1

  Walked in last week to speak with a banker named Tiffany for a home mortgage and she hadn't made it to work on time so I set up an appointment for her to meet with my wife and myself a week later. We took off work to make the meeting at noon, walked in at 11:50am, and we were told Tiffany couldn't meet with us as she had scheduled something else for around that time. ???? Fumble! Seems to be a poor representation for US Bank...

  Response from the owner

  Hello David, we appreciate you sharing this experience with us. We'd really like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Shana sadoski
  1

  I had went in the drive thru to close my account since the lobby is closed and I made my account at a 0 because it was negative and the girl told me she would close my account the next day to let it process and she never closed it and now I am negative from mail statements

  Response from the owner

  Thanks for sharing your experience Shana. We’d like to ensure the account gets taken card of. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6239. We'll give you a call within two business days. Look forward to hearing from you. ^Heather

• C

  Corbin Knight
  1

  Forgot my atm card in the atm. It's a custom card. The rep refused to give it to me even with state issue ID. I explained I'll be late for my bills if it's not released. Rep still did not care.

• J

  Joe Drollinger
  5

  The Branch Manager and her staff are excellent. Very friendly and easy to work with. I also enjoy the painting in the SE corner of the lobby

• J

  Jeremy Buhl
  1

  Lobby is still not open! I will open my accounts somewhere else then. Not going to use a bank that is not convenient.

  Response from the owner

  Hello Jeremy. Thanks for leaving a review. I am sorry to hear it's come to this. I understand the need to have branch that is convenient. We’ve adjusted our operations to promote safety. The branch lobby at this location is temporarily closed, however, the drive thru remains open. You can find a list of nearby locations with open lobbies using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. Take care and stay safe. ^Heather

• A

  Amanda Placek
  2

  Literally one employee working the drive through. Waited 22 minutes with one car infront of me.

  Response from the owner

  Good morning and thanks for reaching out with your review. I'm sorry to hear that had to wait to receiving assistance. I know how frustrating that can be, and we'd really like to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 1812. Once we receive your number, we'll give you a call within 2 business days, so we can investigate this matter on your behalf. Thanks in advance. ^Chris

• B

  B M Kirby
  3

  Not currently having anyone inside. They have posted a note saying by appointment only.

  Response from the owner

  Good afternoon, it's true that most of our branches have temporary hours and are accepting appointments for meeting in person with a banker. Details about this can be found online at: usbank.com/covid19 We are also keeping our locator up-to-date with contact information and the current hours for each location. You can find this at: usbank.com/locations I hope this helps. ^Caitlin

• C

  Carol Custard
  5

  Great to do business with, the pandemic makes things difficult but they do what they can.