U.S. Bank Branch Montgomery Rd, Cincinnati

U.S. Bank Branch Reviews

• S

  Sarah Meyung
  5

  I came in looking to open a bank account. I had an appointment with Andrew. He was very informative and knowledgeable. He was patient and explained my options to me very clearly. He was helpful in explaining what options would work best for my financial situation right now and in the future. From the time I walked in until we were finished setting up my accounts he was very attentive and helpful.

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Sarah. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Michael

• A

  Andrew Black
  5

  Anne and her team do a great job! Been here for years. Covid has been hard, but always professional. Helped with reward cards and my loan. 10/10

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Jeff. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee

• J

  Jared
  1

  I had prescheduled an appointment to speak with someone, though they had no record of such appointment. First strike. Secondly, I don't need, nor did I ask for credit advice from a novice "personal banker". My two cents.. run away.. just do everything online.

  Response from the owner

  Hello Jared. We are sorry to see that this was your experience after booking your appointment. We would like to speak with you about the matter and have the situation investigated further. Please send us an email to [email protected] with your phone number and reference number 4415, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• T

  Tim Pegoli
  1

  This is the absolute WORST US Bank branch I have ever visited!! This is the second time in a row I have received rude service by the same clerk. I have no idea how she keeps her job. If you intend on using the drive-thru , pack a lunch and make no immediate plans. I’m totally amazed this is allowed to go on by management and from other reviews I’ve read this is no isolated incident.

  Response from the owner

  Hello Tim. We never want to hear a customer have a rude experience with us, and we are sorry to see that its happened twice. We would like an opportunity to speak with you about the visits, and look into the matter further. Please send us an email to [email protected] with your phone number and reference number 3912, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• L

  Lakeisha Davis
  1

  Terrible customer service!!!! I have had a few different encounters where I had to call corporate!! I went into a branch an the teller was not able to help me. She needed the branch manager assistance. It was his day off but he was in the branch. He stated he would give me a call in a day or so and never did. I sent him a email an no response. Absolutely terrible customer service!! It’s a month later to no response, guess I have to call corporate again.

  Response from the owner

  We are so sorry to hear this was your experience with a branch employee, Lakeisha. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 6940. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you. ^Jessica

• D

  David Parsons
  1

  My experience today was belittling and the worst service I have ever received. The way the branch manager acted was arrogant while treating me like I was a idiot. I went into the branch to withdrawal money from my bank only for him to demand I tell him what the money was for.

  Response from the owner

  Hello David, I'm sorry to hear you are unhappy with a recent visit to the branch. Our goal is to provide great service, so it is disappointing to hear that we fell short. Would you like to discuss this matter further? If so, please email your phone number and reference #1751 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• J

  Jen Grimes
  2

  I made a check out for cash & signed the back. The male teller gave it back to me and said I also have to sign my name on the payable to line. I asked him why & he said they had had "problems". I asked the manager at the blue ash branch in Kenwood & Cooper rd. She said no that's not a new policy, she also couldn't think of any reason for it & that they couldn't just make up a policy. Only corporate could do that. It's always something with this branch. I think training would be a good start.

  Response from the owner

  Thank you for taking the time to review your experience with us, Jen. We are sorry to see that you were made to sign the check another time. We would like to speak with you about this experience and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5430, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• R

  Richard K
  1

  Literally told me they didn't have the time to help me. Worst service.

  Response from the owner

  Hi Richard, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #0619 to [email protected]. Once we receive this information we will contact you within 48 business hours to further assist. All the best, ^Kortnee

• C

  Clyde Parker
  1

  Every time I have tried to get service from this branch of U.S. bank on Montgomery road in Kenwood it has failed. Im a U.S bank customer and have been for about 5 years. When I go to this location there is a woman of color there that is so rude who can never help me accomplish what I came to do. So I end up going to another branch and a employee there helps me with what she couldn't. I would not recommend going to this branch. Its sad because this is the location most convenient for me. I will be closing my account because of this hatefull nasty mannered woman!!!

• C

  Charleston Wang
  1

  Concur. Not good and I try not to go in whenever I can.