U.S. Bank Branch E Colfax Ave, Aurora

U.S. Bank Branch Reviews

• A

  Ashley Fontana
  1

  I would give it zero stars if I could. The first time I went was a complete waste of time because after a half hour they figured out they wouldn’t be able to change my name on my account and order me a new debit card because “the system was down”. The same woman tried again two weeks later and instead of simply changing my name she closed my debit card account and sent me a debit card with a misspelled name. My Husbands name is on the account, she saw my license, marriage certificate, and email and still spelled my new name wrong. And now I can’t use my debit card while I wait for a new one.

  Response from the owner

  Good morning, Ashley. Thank you for taking the time to leave a review. I can certainly understand your frustration. If there is anything we can do to assist, please don't hesitate to send us an email to [email protected] detailing the experience, including your phone number and reference number 0607. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• e

  el tigre
  1

  most worthless bank branch I have ever been to, went to notarized a form and was told a needed an appointment for that for them to put a stamp and signature may be a few minutes at the most it was early in the morning only one customer and five lady's working and could not help me out was told to come back another day,,wow what a deal

  Response from the owner

  Hi El, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1141 to [email protected]. Once we receive your contact information we will reach out to you within 48 business hours to further assist. All the best, ^Kortnee

• R

  Richard Richard
  5

  I went to this branch today to deposit a bunch of coin that I had. I called to make sure that I didn’t need an appointment first. Everybody there was super friendly. Professional. And helpful. Including the security guard. I appreciate what they do And being open during these Covid times

• G

  Gaby Duran
  1

  Wost service ever! Dont remove my reviews We waited 1hr to talk to a branch manager and while waiting no one came up to us to assure someone will help. By the time someone came up to us the lady told the person AFTER me that she notary expired. Thats what I came to do get documents notarize and i wouldve known in would have gone to another brach.

  Response from the owner

  Hello Gaby, we understand time is precious and it is not our intention to take up more time than necessary to complete your banking needs. We’d like to get additional details about your visit and the service you received. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 4444. We will give you a call within one business day. Thanks again for sharing. ^Heather

• I

  Ivania Arrechavala
  5

  I'd like to take a moment and recognize Eunice Cisnero, Personal Banker at this branch. Last week I came in to this branch to accompany a client of mine to refinance on auto loan so that he could purchase his dream home. We waited for Eunice and I was extremely impressed for the EXCELLENT customer service she delivered throug the entire process. Time was of the essence to get all the proper documents in order so the client could close on his home. Myself and the client cannot thank Eunice enough for the care she had in making sure we had everything and for the constant follow-up and follow through with the processing team. While I was visiting this branch I noticed a line of customers waiting on Eunice to help them in their banking needs. Which tells me that she's valuable asset to this branch and I was privileged to be helped by someone that takes pride in doing a job well done. Eunice THANK YOU sooo much for all of your assistance!

• A

  Adam Hancock
  1

  Shameful service. The manager should be fired for all of the mis management. Never staffed always a long wait even when there's no one in front of you. It's got plexiglass over the tellers because us bank treats it's customers like criminals . This us bank is the worst. I'm considering changing banks over how bad this place is.

  Response from the owner

  Hello Adam, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• H

  Harry Jimenez
  2

  Used to be a much better branch. Now I feel it is the worst branch in the metro area. Always understaffed. 10+ people in line heck i guess one of the only two tellers is due for a break, unbelievable. Staff that is available is typically rude and almost condescending on the teller side. Bankers are better at least but still not what I've come to expect from us bank.... only up side is conveniently designed drive up atm.

• J

  Jessica Bera
  2

  You have to make a appointment to have help from a teller. Made an appointment at 10 and I waited until 10:20 to be helped. US bank should come up with a more manageable way for these team members to help customers.

  Response from the owner

  I'm sorry for the long wait, Jessica. We understand the importance of being helped in a timely manner. We'd like to look into the concerns you voiced and ensure they are addressed. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 7508. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael

• P

  Pat Ryan
  5

  Very friendly people! Always willing to help! I would like to give a very special thank you to Mara One of the bank managers for going above and beyond helping me locate a missing check. I truly appreciate the extra effort.

• M

  Marcela Guerra
  1

  So I called Monday.... the supervisors was supposed to give me a call back. Never did. Still waiting. Not the first time I have a bad experience here. I think it’s time for a new bank.

  Response from the owner

  Hello Marcela, I’m so sorry that you haven’t received the callback you were promised. I certainly understand your frustration with this, and I’d like to reach out to you to make sure all of your concerns are addressed. Please send an email to [email protected] with your phone number and reference number #3268. Although our current callback time is one business day, we will give you a call as soon as we can within that time frame. Thank you for bringing this to our attention. ^Jessica