U.S. Bank Branch Newport Ave, San Diego

U.S. Bank Branch Reviews

• m

  mbbuxton
  1

  Worst service. The Newport branch ATM issued me a torn 20, 75% complete. My home branch on Newport refused to exchange the bill. Thanks for nothing!! Would not help me at all with a claim or anything else. Useless tellers, poor service.

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5777 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• C

  Charles Guariglia
  1

  Typical crooked large bank. Charged me an extended overdraft fee and called me AFTER they charged me the fee to tell me my account was overdrawn, then refused to reverse it. Do yourselves a favor and open your accounts with Simple Bank. They are friendly, pick up the phone immediately, and NEVER CHARGE ANY FEES. As soon they they offer business checking accounts I can leave this POS bank for good.

• J

  James Watson
  1

  They started charging me $15 per month, "monthly maintenance fee" because I could not afford to put $100 per month in my savings (They originally did some scammer scheme and were not honest). They say that you are charged an overdraft fee after 1 week. While I have been charged about 20 overdraft fees of $36.99 after less then 24 hours of my account being overdrafted. They just charge it the next business day. So if I overdraft it Monday at 8am then right around midnight (when Tuesday starts) I am charged $36.99. Often times I have had to frantically dig through couch and my car then beg my family for $5 or $7. Also their mobile app and mobile website no longer work on my cell phone. It just deletes everything I type in and I have to try to log in 20 times. I am forced to zoom in on the desktop website and squint my eyes so check my balance and make sure I do not get charged $36.99. There have been times when I potentially could have been rendered unable to pay my rent and possibly be forced to move back in with my parents because US Bank charged me $36.99 then I could not pay it. They will then proceed to adding another $25 fee over and over. Luckily my family lent me money. Otherwise it would gave got so high that when I got my direct deposit all my rent money would go to US Bank's fees. They have probably made people homeless, ruined lives, etc. I am a poor college student and US bank expolited me. I am so infuriated that I am going to do whatever it takes to smear their reputation. This Bank expolits poor college students.Take from the poor give to the rich. Im going to sue them if possible.

  Response from the owner

  Hello James, I understand how unexpected fees can be frustrating. We are here to help. If you would like to discuss this further, please email us your phone number. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Our email address is [email protected]. Please also include reference number 2461. We look forward to speaking with you. Thank you. ^Chrishawna

• M

  Melanie Bathgate
  5

  I like this branch. I appreciate that they have a walk-up teller. Wonderful customer service close to home (:

• J

  JB Cali
  1

  Edwin Sicat is so rude , he literally just stands there and does nothing while you're online waiting to bank

  Response from the owner

  We’re sorry for the poor service, JB. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4147. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Alicia Skemp
  5

  Edwin was so helpful! Great customer service.