U.S. Bank Branch Eastland Dr, Bloomington

U.S. Bank Branch Reviews

• M

  Matt & Janice
  5

  I have only interacted with this branch twice thus far. Both times the staff went above and beyond to accommodate me and ensure that my needs were met. Special shout out to Sarah K. who was very understanding and flexible with me in trying to complete a wire transfer without being able to enter the building when I had covid. I am impressed and will continue banking at this branch!

  Response from the owner

  Thank you for your kind words! I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• L

  Loring Brister
  1

  Opened up an account and with in two weeks someone had charged $56.38 to my card that I never had used if I was not watching the account I would have been stuck with it the bank tried it blame me for the problem with using the card and using the phone app I never did either sad bank and criminal employee

  Response from the owner

  Hello Loring, I'm sorry to hear you experienced fraud on your account. We never want you to feel as if we aren't here for you. If you haven't had the chance to dispute this charge yet, please reach out to Customer Service at 800.872.2657 where bankers can help you 24/7. I wish you the best going forward. Warm regards, ^Kim

• H

  H H
  5

  New feedback 1/27/2022: I just changed my rating to a 5. Yesterday I went in to the branch for a signature guarantee. The manager was very helpful, even printing forms for me from another entity, and looking up addresses for me. Last year I went into the branch to sign up for a checking account with my son. The person who signed us up was very helpful, and read me well in that mostly I just wanted the account set up and did not want any sales pitches. She answered our questions and was very efficient. Other banks I have gone to took two to three times as long to start an account and continued making one sales pitch after another. Last year I had an issue with not getting confirmation texts to my phone from US Bank. The support desk at US Bank was not able to solve my problem, so I called the branch and the manager and one of his workers were very professional and understanding and took their valuable time to help me out. New feedback 10/30/2020: I called your local phone number and it is difficult to get past your phone tree to get to a rep. I have to listen to all of your "press this for this" messages and finally you say "press 3 to speak with a representative at this branch". So I press 3 and nobody answers. I get voice mail saying we will get back with you within the next business day. I would expect a bank would have better service than this. My reply to your reply: I don't want to discuss my concerns further. Please just take my feedback and fix the issues. Also, please get more tellers so I don't have to wait so long in line. Wow, how inconvenient! US Bank decides to buy State Farm Bank. I would have hoped that US Bank would have done everything possible to make the transition easy. However, I call the special helpline they set up to answer questions about the transition, and I get the message "We are closed now, please call back during normal business hours". That is very convenient -- for them! What a way to start a relationship with a new customer. When a bank buys out another bank, they always say it is great for the consumer. Well, mostly it is not and this is an example.

  Response from the owner

  Hello Doug, I am sorry to hear of your frustration with the upcoming changes. If you would like to discuss your concerns further, please email your phone number and reference #7597 to us at [email protected] and we'll call you within 2 business days. We look forward to speaking with you. All the best, ^Kim

• G

  Gary
  4

  Conveniently located just off Veterans Parkway.

• B

  Brad B
  5

  Had a good experience today opening accounts. The banker, Sarah, was very friendly and helpful. She said she was new, but I couldn't tell because she knew exactly what she was doing and was able to answer all my questions!

• C

  Corey Franklin
  1

  I got a account with this bank in Navy boot camp, base branches are excellent. Soon i move to different locations, let me just say i switched to Navy Federal Credit Union!

• L

  Lori Mott
  5

  Sami and Christi my favs and my neighbor just started Sarah she will awesome too. Love the girls.

• A

  Amanda Atchison
  1

  You do the right thing and get punished this bank is a joke no one should bank here

  Response from the owner

  Good morning, Bella. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4396 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• M

  Mike
  1

  If they know you they will service you first. Wait 25 minutes and a FRIEND WALKS in and get service while we still sit and wait.