U.S. Bank Branch 108th Ave, Renton

U.S. Bank Branch Reviews

• L

  Leslie M
  1

  The merchants are so rude, unprofessional, unwelcoming, If I had a choice I wouldn’t come here. Really sad how they just hire people with no customer service.

• L

  LEILA RIVERA
  1

  The WORST!!! Manager Jerik was very very rude, no compassion to customer, NO CUSTOMER SERVICE SKILLS AT ALL!!! This manager doesn't dese4rve to be a manager at all in a branch, i have witnessed him in the branch, very abrupt to customer, not friendly, specially to elderly people or non white people. he had the audacity to hang up the phone on a customer.

  Response from the owner

  Good morning, Leila. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location weren't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5237 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• T

  Tommy Lee
  1

  I am a long time customer and use most of banking there. Recently I have one of the banker helped me to open a HELCO account, I turned in all the documents they asked and I have been patience to wait to get it process. In the second week of the process, the online service representative required more documents and I turned that in the next date. I thought I was in a good hand, but since then, I haven't hear anything back from my banker. I left her voice messages 3 times through out 2 weeks periods and I thought she could have call me back and let me know she is working on it, but I never never get any phone calls or emails from her. I tried the online portal and schedule a call from the branch, silly me that I though one of banker would call me, of course it never happened, I am in the third weeks and I couldn't get a hold of anyone. I am leaving this bank for good. Good luck to whom dare to bank there, to me the customer service that I got is unacceptable.

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, Tommy. We wouldn’t want to lose you without a chance to make things right. We’d like to investigate this concern further. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 10416. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• K

  Kelley N
  1

  This branch allowed a person to come into their bank, withdraw $2200, cash a $2300 bad check and get a Debit card on MY ACCOUNT, in Colorado , without it raising any red flags on their part!! Then they used the debit card in THEIR BRANCH to with draw $500 more dollars!! I'm out $5000 dollars and no help from them. If I could give them negative stars I would!! STAY AWAY FROM HERE!!

  Response from the owner

  Hello Kelley, I'm so sorry to hear you are the victim of fraud. We would like the chance to offer our help further. Please email your phone number and reference #8785 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• J

  Jake Johnston
  1

  Always bad customer service and very inconsiderate and extremely unhelpful. I been banking with them for about 3 years and this brunch ruins it all with their unhelpful attitudes and their waste your time.

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, Jake. It’s never our goal to leave you feeling this way. If you'd like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 10575. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Chris Gigynomics
  1

  Worst banking experience in my life. They opened account, however it was useles. They kept requesting additional information and placing a hold on my account after wasting hours of my time. Dont bank with them.

  Response from the owner

  Hello, thanks for leaving a review. I am sorry to hear this was your experience. If you'd like to discuss the situation in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9905. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• W

  William Conwell
  5

  The best bank ever. Everyone has a smile, the drive through is fast and easy, the daily riddles make my bank trips fun. I recommend this bank to anyone who wants to know their tellers/bankers, and see the same people every time you visit.

• J

  Jade Calvert
  5

  Evan was very polite, knowledgeable, patient and friendly. I could tell he likes what he is doing.

• I

  Isaac Green
  1

  Went in to add an employee to our business credit card. They instead applied for a new card for my wife (fraudulent) as well during our transaction we attempted to change ownership of the business since I had purchased half of a business. All of which I specifically asked and verified with follow up questions, since I used to work at the bank and know of the foolish errors that occur sometimes intentionally and sometimes by accident. Later I found out nothing had been changed. When I attempted to contact branch manager he never got back after three separate phone calls and messages left. Will not without exception return to do any maintenance at this location for my business. Better of choosing a branch farther from my house.

• T

  Trung Quach
  1

  It has the lowest teller customer service. Just a simple straight deposit. Would never come back. Thanks God I dont bank with them. In the middle of my deposit, she left me hanging and go start a new transaction at the drive-thru. I know you can multi task, but finish 1 transaction first then you can go back to the drive thru to help out another customer. So UNPROFESSIONAL and rude.

  Response from the owner

  Hello, Trung. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team