U.S. Bank Branch Sepulveda Blvd, Culver City

U.S. Bank Branch Reviews

• S

  Sobeira Castro Velarde
  5

  Erik & Heather were extremely helpful and accommodating. I made an appointment for the wrong day and they were still able to help me add my husband to an account in less than an hour. Erik followed up with my husband and helped us later in the day via email, he reset our passwords and made sure we were taken care of. Thank you both for everything.

• B

  B T
  1

  Does not acknowledge 🏳️‍🌈 marriages. HEATHER personally closed our account right before we received our tax return, so now we’ll have to wait god knows how long to track down our funds and recover them. All because they didn’t notice that my wife and I are married so they started a useless investigation into my account. DONT GO HERE

  Response from the owner

  We’re very concerned with what you have mentioned in your review, B T. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 3132. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• G

  Gabriela Payan
  5

  Love this bank been with them for years hardly any lines whenever I have a problem it is fixed right away never had a bad experience

• C

  Candy Dulce
  2

  5-stars ⭐️⭐️⭐️⭐️⭐️ for this banks customer service. Customer Service at this bank is great. No complaints about the service. My 1-star review is mainly an issue with US Bank’s system charging $36 over draft fees daily. I went from $57.98 to —$406.67 in 3 days because of one item. that’s $349 in US Bank over draft charges alone. when I called customer service they were absolutely no help at all. I went into the branch and the branch manager removed one fee, i appreciate him for that. Just know US Bank’s system is not like any other bank, it consistently charges you before you know your account is negative from their fees, just google US Bank customer complaints about fees and you will find millions of people complaining about this and considering it as ripping off their customers. It’s like an infinite $36 over draft fee. It never stops. There system doesn’t update on weekends so beware of that as well, even if you bring your account up to date before the weekend is over by Monday, on Tuesday or Wednesday your account will be negative from the system catching up on $36 over draft charges. I changed my review to 2-stars shortly after because US bank promptly responded to my review. I’m telling you the employees have the best service. (Thank you Kim for the prompt response).

  Response from the owner

  Hello Candy, I understand that overdraft fees can be frustrating and hard to recover from. We would be glad to address all of your concerns with the fees and our processes. If you would like us to reach out to you, please email your phone number and reference #2282 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for reaching out to us with your concerns. ^Kim

• J

  Jason L.
  1

  Terrible customer service. One teller in particular Erika was rude to me and refused to help me after I expressed concern about her handling of a situation during a transcation. Update: I already spoke to customer service and they said they would advise the manager. Do you know what the manager did... nothing!

  Response from the owner

  Hello Jason, Thanks for bringing this to our attention. The behavior you've described is very concerning and we'd really like to speak with you about what happened, so we can have this addressed. Please send us an email at [email protected] with your phone number and reference number 9035. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• K

  Kendrie F
  1

  Be careful coming to this bank. As a matter of fact, don't come to this bank AT ALL!! THEY GIVE COUNTERFEIT BILLS!!! I had to file a police report against them regarding this. I didn't check my bills before leaving because it's a bank! You trust them to give you real money, don't you?? I can't believe this, honestly. I'm just trying to warn you all. Either avoid this bank all together or TRIPLE check them when they give you actual cash in hand

• G

  Gee P
  1

  Don’t trust their ATM. Deposited 15 checks and machine only credited 9 and with much less amount obviously!!!! Reported it but they still have to do an INVESTIGATION!!!!

  Response from the owner

  Hello, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• C

  Cindy Q
  1

  Bad attitude, not able to help you or answer a question Elsie Maity was rude and not helpful she just told me I’m telling you we hold the check and I don’t know why and she keep doing the OMG in between teeth. Isn’t that there job to know their rules and regulations to answer your questions

  Response from the owner

  Wow, Cynthia, we are terribly sorry to hear about the way you were treated recently at the bank. While we pride ourselves in treating our customer not only like humans, but as equals, it seems as if you did not receive this type of treatment. If you would like to talk further about your dissatisfaction, please send your phone and reference number, 1329 to [email protected]. Hope to hear from you soon. ^Chris

• M

  Modesta Castro
  1

  I would give it a ZERO star if I could. This location has only ONE ATM machine that RARELY works!! I regretted opening a checking account here!

  Response from the owner

  Hello Glenda, Thank you for leaving us a review. I'm sorry to hear that you regret opening an account with us and that you've experienced such difficulty with the ATM. We'd really like to speak with you more about what you've encountered, so that we can make sure it's properly addressed. Please send us an email at [email protected] with your phone number and reference number 4939. Once we receive your number, we'll give you a call within one business day. We hope to hear from you again soon. ^Caitlin

• F

  Fernando Solis
  1

  Poor customer service, long lines, no one ever picks up the phone. No one asks if help is needed. Pretty bad.

  Response from the owner

  Hello Fernando, I know how frustrating it can be waiting for help and not getting acknowledgment. I’m sorry to hear this was your experience, as customer satisfaction is our top priority. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5169 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick