U.S. Bank Branch S Parker Rd, Parker

U.S. Bank Branch Reviews

• S

  Subaru Technica
  1

  The rep helping me asked me where a deposit came from. I was caught of guard and answered the question. I don’t think a bank teller should be concerned where I get my money from. What a joke. Horrible customer service. Probably bc I’m Mexican.

  Response from the owner

  Good morning Subaru, thank you for bringing this to our attention. The experience you described is very concerning. We'd really like to speak with you about the situation so that we can investigate this matter further. Please send us an email at [email protected] with your phone number and reference number 0958. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• M

  Mary Ann Ryan
  1

  We have been a customer since 1985, and have loved this branch and US Bank. The branch in Safeway is customer centered and has always given us excellent service with no discrepancies or errors. Today I came with several checks to deposit and questions for a banker and the branch had closed with no notice and no communication. What is going on?! They have been opened during COVID so why close now? I WANT ANSWERS! Online banking keeps crashing, which hasn't crashed before, and now the branch isn't there to help! OPEN THEM UP! I will NOT do banking on my phone, and need branches without a 45 minute wait in the drive thru. I had to drive 15 miles to find a branch. THIS IS NOT OK. I want a person not a machine. Please don't make me close my accounts because of poor service after years of excellent customer relations and service. Two weeks ago this was a five star review, now a one star.

  Response from the owner

  I understand your frustration, Mary Ann. We appreciate that you’ve trusted us for your banking needs since 1985. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. We apologize that this is causing such an inconvenience for you. We appreciate your patience as we work through this unprecedented time. We don’t want to lose your business. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6015. We look forward to hearing from you. ^Heather

• B

  Biorythmic
  4

  Overall a good bank to be in a financial relationship with. They're easy to understand and use. My only problem is the misdirection they have given me in my time of need. The closest bank which is this one is closed and my car doesn't work making incredibly difficult to solve my problem especially when I have people on the phone telling me to go to a bank and the bank tells me the call their number. I wish this bank was open so that I didn't have to struggle so much because of one little thing.

• B

  Bob Wacker
  3

  This is a great branch when open. I also showed up one day and found the branch closed. There are time I am there 3 to 4 times a week. This past week I had to wait 50 minutes and 40 minutes in line at the nearest drive thru. I don't have the time to wait in line let alone the time to and from. There are cash transactions that require 2 of us to be present and one of us works 8 to 5 so the new hours don't quite work. Are there any branches doing appointments or have open lobbies at all?

  Response from the owner

  Hello Bob, Thanks for reaching out. Many of our locations are accepting appointments. Please contact your local branch by phone to set up an appointment that will work for you. You can find the contact information for each location on our website at: usbank.com/locations The current hours at many of our locations are also temporary. We are keeping the locator updated as changes are made. I hope this helps. ^Caitlin

• a

  allyson black
  5

  Absolutely the best bank because the bankers are amazing here! Especially Daniel Brady. He is so helpful and treats everyone with such a personal touch. Thank you!