U.S. Bank Branch El Paseo, Rancho Santa Margarita

U.S. Bank Branch Reviews

• M

  Marv Hubany
  1

  Walked in bank to open a new account. One customer at teller and one talking to banker. Two employees available. One asked what I needed and I replied open a new account. He asked if I had an appt and I replied no. He said I could not open an account without an appt. Are there any banks that offer customer service any longer????? Needless to say U S Bank will not have my new bank account.

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, Marv. It’s never our goal to leave you feeling this way. I understand you've decided not to open and account with us. If you'd like to discuss this any further, please send us an email with your phone number to [email protected], including reference number 9654. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• L

  Lynnette Palmquist
  1

  Walked in to ask a question about why my online deposit won't work. Three people sitting at desks typing away, one on the phone greeted me.. Another said be with you in a minute, after 3 minutes she's still busy typing went to the counter to deposit and decided to ask my question on the phone. Customer service is lacking, you can always type later people in front of you should take priority. Glad I do most of my banking at B of A.

• K

  Kirk Green
  5

  Really nice people who are always willing to help. I visit at least twice a month and I have had nothing but great service!

  Response from the owner

  Hello, Kirk! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

• J

  James Gabbriellini
  1

  Really, 9:30 to 4:30 what about people who work for a living.

  Response from the owner

  Hello James, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback. ^Larisa

• D

  D. Holdt
  1

  The ATMs at this branch never work. I could see if one was down, both both???

  Response from the owner

  Thank you for bringing this to our attention. We definitely understand why it is important that our ATMs work. I have reported these issues to the appropriate party to have them fixed. We really appreciate you letting us know. If you would like to discuss the experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 3156. One of us will be happy to give you a call by the end of the next business day. All the best. ^Michael