U.S. Bank Branch N 83rd Ave, Phoenix

U.S. Bank Branch Reviews

• O

  Online Notary Takysa
  1

  Last Thursday, I scheduled an appointment online for a notary at 1pm today, Monday. I get here and they say the notary called in. When I asked why couldn't someone have notified me to cancel my appointment, the lady shrugs her shoulders talking to the other worker like she didn't know what I was talking about, but when I walked out of the store I got a notification that my appointment is cancelled.

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I apologize for the inconvenience this caused you. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0408. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• B

  BEN DAVIS
  1

  Very unprofessional. Can't help you even if they are not busy. They just keep repeating themselves "I'm so sorry I can't help you". This is the third time they do this and it's always the same.We will be closing our accounts with US Bank... for sure..

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, Ben. We wouldn’t want to lose you without a chance to make things right. We’d like to investigate this concern further. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 3594. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Chyvan
  1

  There were two employees behind the glass. One was waiting on a customer, and the other was doing computer work, and there was one person in front of me. The one doing computer work came out, and asked the one in front of me if his transaction could be done at the ATM, and she ignored me, which was fine because opening a CD couldn't be done at the ATM anyway. When it was my turn with the only employee waiting on people, I said what I wanted, and thought I'd be turned over to the one doing computer work. No. Instead, I was told she was in training, the branch was short staffed, I wouldn't be allowed to open an account today. Come on. If you can't do all the normal transactions on a particular day because of staffing issues, PUT UP A SIGN. I'd have saved 15 minutes waiting only to be told, "no." I also thought something was up that it took 15 minutes to finish up with one person, and wait on the one in front of me. I wasn't impressed. I'd have felt differently if the woman polling the customers had asked the nature of the transaction because I got the impression that if you said, "no" to the ATM query that it was ok to deal with the lone teller. I had no clue that I'd be sent away with no help.

  Response from the owner

  We are sorry to see that this was your experience, Chyvan. We understand why your are frustrated by this. We would like to speak with you and share the details of your visit. Please send us an email to [email protected] with your phone number and reference number 4035, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• O

  Oscar Chavolla
  1

  If I could give zero stars I would lousy service manager at this location did not want to help because they were close to closing time still had an hour to help people but decided not too smh Terrible customer service

  Response from the owner

  Hello, Oscar. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• K

  Karla Jimenez
  1

  This place deserves zero stars. Customer service is horrible the guy who was suppose to help me was very rude. I've never had an issue until today. Very disappointed!!!

  Response from the owner

  Hello Karla, Thanks for leaving us a review and bringing your experience to our attention. The behavior you've described is very concerning to us and we'd really like to learn more about what happened. Please send us an email at [email protected] with your phone number and reference number 8005. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• t

  tyner stewart
  1

  Slow as %@&# . It's a Friday and only two ppl working......takes for ever just to cash a check. Other banks are alot quicker.

• J

  Justa Human
  1

  Rude and very unhelpful. I opened an account at Wells Fargo on Thomas & 75th instead.

• C

  Chole Altamirano
  5

  just open my ck. account and had best service at this branch

• K

  Korey Maynard
  5

  I will not go to another branch..top notch service 5 years and running

• R

  Randie Conner
  3

  Closed on Sunday's , my first time needing this bank was on a Sunday.