U.S. Bank Branch 86th St, Urbandale

U.S. Bank Branch Reviews

• m

  mαríσnєttє dσll
  1

  They either took my accounts off or closed them after I verified everything via email, which was a waste of my time. I suggest finding another banking institution. I won’t bother contacting them as I made three different calls regarding the situation. Edit: No I will not leave my contact information. I’ve already tried over 10 times to fix this problem and after I sent my social security info, my ID and rental insurance in, my accounts are suddenly gone and my cards are invalid. Just don’t choose them as your banking institution. They’ll steal your personal information and close your accounts. I called and was told to call the people who requested my personal information. It’s just ridiculous at this point. Will probably talk to a lawyer. Edit: I moved and went to Bank Of America. I can tell you that they are more professional and it took under 15 minutes to open an account. Because I tried to apply online unsuccessfully, they already had my info and all I had to do was just agree to TOS and sign a couple of things. I recommend them!

  Response from the owner

  We appreciate you taking the time to leave your feedback, Marionette. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 3620. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• E

  Eric Kove
  1

  I went to this branch yesterday to report suspicious activity on my account. We concluded that possible fraudulent activity was about to happen to my account. The representative immediately locked the account. I think that I should have been told what was happening and/or asked if I needed anything before locking. Now I can’t withdraw cash. Any pending transactions will get declined and to top it all off, it doesn’t stop my direct deposit so they can hold every penny. The manager at this branch and Valley West both treated me like “I” did it when it was all taking place as I stood in front of them. They won’t allow me a new account and they will send any funds on the 26th. That rep should not have the power to stop all activity just because he “feels” like being a hero. Granted, they protected the account BUT I chose a FDIC covered bank so my $ is insured and they should not be able to hold “available “ funds. BBB, Home Advisor, Angie and all Social Media is about to hear how “WE” are protected. Really? The bank doesn’t care one bit that your family will go hungry and go without necessary means because they freeze all funds.

• J

  Jean Ambot
  1

  glad that I was able to close my account, in the past I always had a positive experienced with US bank however, when we moved to Urbandale, Iowa I just never had a positive experienced with this branch. US Bank Ankeny was great !

  Response from the owner

  Good morning Jean. Thanks for taking the time to share. I am sorry to hear we lost your business because of the service you received at this location. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 10402 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• J

  Juve 83
  1

  They don't care about you at all, don't deal with them in anything, believe me, the manager doesn't have a second to talk to you!

  Response from the owner

  We're sorry to hear about your experience at the branch, Juve. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #5551 to us at [email protected] and we'll call you within 48 business hours. Once we have your phone number an Ambassador will be glad to assist with this matter. We look forward to hearing from you. Thank you, ^Kortnee

• J

  Juven 7D
  1

  Don't call us bank if you need help . They Busy if you go online ... you will need bed to sleep if they are told you 30 minutes

  Response from the owner

  We apologize you couldn’t reach the branch when you called, Ryan. You are always welcome to call 24-hour Customer Service with any questions about your account at 800-872-2657. If this is something you would like to discuss further. Please send us an email with your phone number to [email protected], including reference number 5365. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• D

  Debra Brandt
  5

  I have had nothing but positive experiences with this bank. Marima? Is great to work with .

• J

  Jeffrey Taylor
  1

  Sitting in drive thru for more than 1/2 hr. This is ridiculous. Sell my mortgage to a bank with better service please!

  Response from the owner

  Hello Jeffrey, I understand the frustration a long wait can cause. I hope you were able to get the help you needed when you made it to the front of the line. Do you have questions or concerns we can help you with? If so we'd like to help in any way we can. Please email your phone number and reference #10212 to us at [email protected] and we'll call you within 2 business days. Best wishes, ^Kim

• D

  Dino Dautovic
  5

  They are always very polite and make you feel welcome unlike other banks that i have banked with especially at this location. I recommend it to anyone who is looking for some respect while you are banking.

• S

  Shayleen Hickle
  1

  Had to wait in line for over 30 minutes to pay a bill. Rarely a pleasant experience

• C

  Chad Shellmyer
  4

  Set up an Account. Personal Banker Shane was great. Looking forward to a new relationship.