U.S. Bank Branch E Oak Grove Rd, Montrose

U.S. Bank Branch Reviews

• E

  Eric Archuleta
  1

  We endeavored to open a business account recently and were not given help to do so. After making an appointment to meet with a certain representative, (and missing work to meet her), when we got there, all she did was text me a link and told me to open the business bank account on my own and sent me on my way. The Rep was eager to see us leave. As soon as I left the bank and followed the prompts to open my own bank account, I hit a wall and was told to call a 1-800 number for assistance. So I tried that, and was not even given the opportunity to speak to anyone, just received an automated message that stated, "We are experiencing higher than normal calls at this time, try again later. Goodbye." So I called the local female Rep at the bank in Montrose, and she stated that she couldn't help me, and that I needed to call the 1-800 number. Really?? Furthurmore, she never called me to see if everything went through. No followup. No Nothing. Don't go to US Bank, go to Alpine Bank. They helped us seamlessly via unrivaled, authentic Customer Service.

  Response from the owner

  Hello Eric, I can understand why you are frustrated with your recent experience. Would you like to discuss your concerns further? If so, please email your phone number and reference #4779 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• R

  Ruf Ryder
  1

  Worst ever. They charged me 10 dollars a month for a "maintenance fee" because I wasn't using direct deposit even though its not an option through my employer! What are you maintaining?? I put well over $3000 a month into their bank and was still being charged petty fees just to use my own money. Customer service is a joke too. They really don't care about you. Just your money and any way they can get it into their greedy pockets.

• R

  Rhyme Penttila
  5

  Excellent customer service. I had an issue and some questions and it was taken care of in a quick and timely manner! Sam, assistant branch manager there, went above and beyond and truly went to bat for me. I highly recommend USbank and specifically this location! Very happy customer here!

• C

  Chuck Vanderwist
  1

  Scandalous national chain, has been fined repeatedly for stacking transactions by amount instead of order-of-receipt, thus "fixing" your account for maximum overdraft fees. This is illegal now but they were happy to do it before, and they made no effort to understand the impact to their customers.

• K

  Kerwin Baker
  1

  Won't let me access my unem money. 1 week now. Rsmen noodles for Thanksgiving. Us bank is incopent and unfit to be in business

  Response from the owner

  Hello Kerwin. We understand you're having trouble accessing your account. We'd like to see how we can help. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 8879. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• R

  Ron Black
  1

  Because I'm not a customer, US bank wants to charge me a $7.00 fee to cash a check written from US bank. Wow, what a scam and rip off!! US bank executives should be ashamed to scam Montrose citizens!!

  Response from the owner

  We understand why you feel this way, Ron. There is a risk involved with immediately converting a check to cash. While we do have the ability to verify that funds are available, we can't ensure that cashed checks are legitimate. The fee is charged to help offset the risk to the branch for providing this service. We do not charge this fee for minors, or checks that are less than $50. ^Heather

• F

  Frank W
  5

  I've been using this bank for 5 years. They are the friendliest, most helpful bank I've ever encountered. Other banks could take lessons from this bank.

• E

  Erv Rawlings
  5

  This bank has always done me a good job, I've been with them for years. I would recommend them to anyone.

  Response from the owner

  Hello Erv, Thanks so much for the feedback! We appreciate you :) The U.S. Bank Social Media Team

• D

  Dominick LaJoy
  5

  The best! We had done business with a couple of other banks locally over the years, but by far this is the best!!

• J

  Jeremy Hayhurst
  3

  Personally haven't had great experience with this bank, tellers r rude and not helpful.

  Response from the owner

  Hello Jeremy, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team