U.S. Bank Branch Nolensville Pike, Nashville

U.S. Bank Branch Reviews

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  Hemen Bakhta
  1

  Awhile ago left a 1 star because of this place not being organized and they don’t update their hours online .This branch is on one of the busiest spots of Nashville but yet they are not organized.online says open ,at 1:40 pm but,when you get there the lobby is closed on a regular Wednesday. This happened a lot to me and I wish I could take that one star off but can’t . So if you are a customer or SPECIALTY a business owner THINK TWICE before driving all the way here and see the old fashion papers on windows telling “we are closed” PLEASE UPDATE YOUR ONLINE LOBBY HOURS SO WE DONT SPEND SO MUCH ON GAS TO SEE A CLOSED BANK !!

  Response from the owner

  Hello Hemen, Thank you for taking the time to leave us your review. It's very concerning to us that your visit left you with a one-star impression. We'd really like the opportunity to speak about what made you feel this way, and to assist in whatever way we can. Please send us an email with your phone number and reference number 4433 to our email at: [email protected] and we'll give you a call. We hope you'll allow us this opportunity to help. ^Caitlin

• J

  Jay Lombardo
  5

  Cheryl Anderson helped us and she was the best banker we could have asked for. She is such a kind lady :)

  Response from the owner

  Thank you for taking the time to leave us a review, Jay. I'm happy to hear about your experience with Cheryl. I will make sure to let her manager know about your kind words. All the best. ^Michael

• A

  Alisha Hensley
  1

  On 12/21/2021, my accounts with US Bank were placed on "hold" for no apparent reason or date the hold will be removed. I have attempted to contact the person responsible for the hold, calling 62 times and leaving voicemails, all with no response. As of today, I still have no idea why my account is on hold or how long it will be on hold. This has been the worst experience with any bank I have ever conducted business with. US Bank has really made me second guess the current banking system and how much control they truly have over our everyday lives.

  Response from the owner

  Good morning, Alisha. Thanks for taking the time to leave a review. I understand how frustrating it is when you can't get answers. We're happy to see how we can help. If you'd like to discuss the situation in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5770. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• A

  Amber Lyne
  1

  Ms Pena or whoever ...the ugly spanish chick refused to open a bank account with my payroll check today. She didnt even look anythibg up she just said she could not help me...rudly interuppted me when I was speaking with her said to basically leave she wasnt going to help me and dismissed me. LMAO WHAT? My USbank in Goodlettsville said they would zero problem. I just feel like the negative reviews are extremely valid in this case. Like these people are either mentally incapable of 2+2 or they're special ed with an attitude. At what point do you do the only job you were given? LMAO! I would be embarrassed to work here. I'd trust a bum with my money over this place. Update : Goodlettsville location handled my situation professionally and perfectly. I was able to open my account with my payroll check this morning. Your location handled this unprofessionally. Y'all need new employees the bad reviews aren't here for nothing. With that being said I absolutely will contact y'all because it seems you need to clean house. I will not come to this location until y'all find professional customer service reps. Thanks.

  Response from the owner

  Thank you for taking a moment to share your experience with us Amber. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 0172, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• K

  Karrington Christian
  1

  This is without a doubt the most rude, disrespectful, and repugnant banking institution I’ve ever dealt with. All of the tellers need to be fired, effective immediately. The level of disrespect, incompetence and lack of customer care displayed by the tellers and banking staff as a whole is completely and utterly repulsive.

  Response from the owner

  Hello Karrington. Thank you for taking a moment to share your experience with us. We are sorry to see that this was your experience when visiting. We would like to speak with you and have the matter looked into. Please send us an email to [email protected] with your phone number and reference number 5705, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• K

  Kathy Nguyen
  1

  I wish I could give them negative stars. The worst costumer service I have ever had in my life. Staff are so unprofessional, disrespectful and RACIST. The teller over there, I don't remember her name but white girl, never say hi to me or even look at my face for just a second. This is my second time there, same teller, same experience. So so rude, she did not want to help me. I won't never come back. She make me think that I may need to cancel my US account now.

  Response from the owner

  Hello Kathy, I'm so sorry to hear that you're considering closing your account after your visit! What you've described is definitely not the level of customer service we strive to provide at U.S. Bank. We'd really like to speak with you and discuss this in further detail. Please send us an email with your phone number to [email protected]. We'll give you a call as soon as we can after we receive your number, no later than 24-48 business hours. Please also include your reference number in your email: 957. We hope to hear from you soon. ^Caitlin

• H

  Hassan Shaker
  1

  Horrible customer service. Very unprofessional service. Almost all tellers are rude and disrespectful especially the chubby white teller (Nikki) she has a bad attitude and disrespectful towards everyone. If you don't like people and your job, then don't work at customer service. I'm cancelling my account and convincing my dad to cancel his business account too. I wish I can give this 0 star.

• D

  Diana Blair Revell
  5

  This has become our home branch since our move to the neighborhood in 2009. We don't have the same relationship at this branch as we had prior to that move (we actually don't need it), but we grew into a great appreciation for the staff--and the efforts toward plant updates by U.S. Bank. (That can't be easy, given the small size of the lot.) Our bank reflects the highly multi-colored makeup of our part of town both in the staff and the customers!

  Response from the owner

  Hello Diana! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• A

  Aj Sims
  1

  Very rude employees. Don’t recommend going to this branch ever! Teller was very rude. Branch manager was even as rude. I’ll be switching banks after 9 years due to the customer service at this branch.

  Response from the owner

  I'm sorry to hear about your experience, Aj. Our goal is to provide great service to everyone, so it is disappointing to hear we have fallen short. Would you like to talk with us further about your concerns? If so, please email reference number #1384 and your phone number to us at [email protected] and we'll reach out to you within 2 business days. All the best, ^Kim

• R

  Raman Falahi
  1

  ( security black man ) i can not believe , horrible customer service, black guy security told me get out 😨 , because only i said I can not sit , i have to go . get out? And after I talk with his boss again he said i will show you , I don’t know what did he mean . Two time he jump to me and 10 time he said i will show you ! Rude rude rude ,