U.S. Bank Branch Briargate Blvd, Colorado Springs

U.S. Bank Branch Reviews

• w

  wildvines
  5

  Just giving a shout out the the wonderful employee that helped me today. Her name is Camryn, i hope I spelled it right. Ya'll need to keep her, and please let her know she's appreciated. I had a very bad experience at the branch near my home and just happened to be in this area and stopped in. She literally made my day and seriously changed my mind about finding another banking institution. From now on, when I need to visit the lobby, I'll be visiting her!

• J

  Jason Hampton
  4

  I have changed my review from a 1 star to a 4 star. My more recent experiences have improved greatly. This branch is making progress in their efforts to provide good customer service.

  Response from the owner

  Good morning, Jason. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location aren't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5391 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• C

  Christina Culver
  5

  Today when I pulled up to access my safe deposit box I started to panic. They were going through a remodel and I needed copies of documents for my daughters college applications. I tried calling the branch and continued to get disconnected (yau for remodeling). I called my "normal branch" who quickly called the Chapel Hills branch manager. They went above and beyond to give me access to my safe deposit box and gave great service in the process. This panicking mama of 5 is now calm and collected ready to help her oldest completely scholarship applications on time. Thank you!

• C

  Camille Russo
  1

  This is the worst bank and bank location. The ATM ate my debit card and refused to give it back. Also the money I deposited and have a valid receipt for, has just disappeared. And of course the 1-800 customer care number can’t help take care of you at all. I do not recommend this location at all!

  Response from the owner

  We’re sorry the ATM malfunctioned on you, Camille. We understand the frustration, as you did not get the service you came for. Customer Service is able to file a dispute to ensure your missing funds are returned to you in a timely manner and a new debit card is requested. If you'd like to discuss your experience any further, please send an email to [email protected] including reference number 3919. One of our Ambassadors will give you a call in 2 business days. Thank you. ^Larisa

• A

  Andrew Davis
  5

  Elysia at this branch is so helpful ,supportive and understanding she definitely cared about my account and did everything she could to make sure I was taken care of great bank and bank teller.

• N

  Nick M
  2

  Been here a number of times. Friendly service but SLOW. Most times I have went there they have 1 worker working 2 lanes. Last time I was there I had a 22 minute (drive thru)wait to deposit a check. Today I came there got in line at 11:37 with one car ahead of me that was already being helped. 12 mins that person was still not moving. I figured I would try my chances inside, went inside waited a few minutes and got helped that original car ahead me was just leaving. I looked inside they had 3 people total working 3 lanes (commercial + 2 "regular" lanes) plus the inside counters as well. This is a Friday right around noon. I don't know who their branch manager is but they need some help with staffing. Looking at the reviews US Bank should consider stepping in as this has been the case for a year now? No one likes to take nearly half their lunch break to do a deposit.

  Response from the owner

  Hello Nick, Thank you for reaching out with your review. I know how frustrating long waits can be and I'm sorry for any inconvenience caused by your visit. We appreciate your feedback regarding the staffing at this location and I assure you this feedback will be properly reviewed. I hope you were able to get the assistance you needed and that you have a great rest of your day. Respectfully^Caitlin

• T

  TONI Zayas
  1

  Every time I go to this bank the wait is ridiculously long!! Even if your the first person in line! Most of the tellers are nice however there are some who are just rude like Tatiana!

  Response from the owner

  Good morning Toni, Thanks for leaving us your review. We'd really like to speak with you about your experience. Please send us an email at [email protected] with your phone number and reference number 1767. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• B

  Bethany Neely
  1

  This branch has rude employees and the worst wait times. 4:00 on Friday the 1st and they have 1 teller working? I hate coming to this branch. 7 people in line and more in the drive through. Do yourself a favor and go to the branch off Lexington and Woodmen

  Response from the owner

  Good afternoon Bethany, I'm really sorry to hear that you hate visiting this location. That's never the impression we want to leave anyone with. We'd really like to speak with you about this and make sure the matter is escalated to the appropriate level. Please send us an email at [email protected] with your phone number and reference number 3524. Once we receive your number, we'll give you a call within one business day. Thanks in advance. ^Caitlin

• J

  Jonathan Betz
  5

  Carie Hartman at US bank is a small business specialist at the Briargate branch office and let me just say she is the nicest banker you will ever meet and on top of that she makes banking extremely easy! Anyone that needs first class banking needs to call Carrie today!

• J

  Jamey Fine
  5

  Great Bank, they try hard to please. VERY trustworthy. Mary Koch has been amazing. 28 year customer.