U.S. Bank Branch Ne Cornell Rd, Hillsboro

U.S. Bank Branch Reviews

• C

  Crystallee Badger
  1

  If I could give one star less I would. For whatever reason this bank did not want to cash my check yesterday. I have cashed the same check issued and amount with them in the past. I get a check every month for the same amount. The teller began with calling another teller over to assist. I would’ve understood if the bank simply didn’t have enough money to cover the transaction. However when I explained and asserted that I did indeed cash my check with their branch in the past and I always cash my check with US Bank the assisting teller question by motives. She told me I was wrong when I told her that I’d had a bad experience with auto deposit mistakes in the past and that my money would be so much safer if I would just take it to a Wells Fargo to cash it. Wells Fargo would put a hold on the check because it was not a Wells Fargo check and I would not be able to utilize the money until the following day. I needed my rent paid that day. The woman continued to find and create falsities in my story , I told her I have cashed my check for years so long that I remember when they used to do the fingerprint. I think she just didn’t want to listen to me because she misunderstood me and said oh I must not have catch the check with them in so long because they haven’t done the fingerprint in four years. I know they don’t do the fingerprints anymore but would not allow me to speak. She raised her voice more even when I said feel like you’re not letting me speak she continued to speak over me. She said additional identification would be required I pulled out all of my debit cards bank cards and medical identification cards. They said they could try to run the check they stuck it in the machine it did nothing and they said they could not run my check. She said there was a policy that prevented them from cashing it because it was over $2000. I left in tears feeling humiliated. I come from an abusive and traumatic background . I have no idea why I was so triggered by Yesterdays events but it was horrible I felt demeaned and dehumanized when I spoke up for myself and said you are not letting me speak. I called the Tanasbourne branch and they told me that there was no policy that would prevent US Bank from cashing my check and that they would be happy to assist me. I took the extra time out of my day to drive 10 minutes further out and get my check cashed to turn around and come back over to Cornell to pay my rent. I was late for work. I spent the rest of the day wondering what I could’ve possibly done to offend this woman. Was a some fat white woman that came off as super privileged was it the dreads in my hair and she felt like I was guilty of cultural appropriation? Because of my background I am a people pleaser by nature. And I generally uphold the notion that the customer is right whenever possible. I go out of my way to be extremely kind and courteous with my language to other people, yesterdays experience really threw me for a loop. My experiences yesterday reminded me why I do not open up a bank account with US Bank, and I just eat the seven dollar fee every month to cash my check.

  Response from the owner

  Hi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1784 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• I

  Isaac Newton
  1

  Staff is not that helpful and not that friendly. They seem over worked and super understaffed. Crazy branch hours and not being able to walk in and be helped have made me no longer use US Bank

• B

  Byculla Wala
  1

  Been with US Bank for over 40 years. In the past few months ( 10/19/2020 ) the service has deterioated. Become rude and unhelpful ( Stephen C. Johnson a peon with a wanna be manager attitude ) among others. Went to this branch to seek clarification of monthly statement entry . Was REFUSED service for not having prior appointment even though there was just one other customer around and at a different station." Prior appointments " have NEVER been a requirement ever before. Bank using covid excuse to shut down MANY branches. The branch which held my safe deposit box is shut down PERMENANTLY , BUT no notification to me to empty contents nor any offer of alternatives. Luckly I went there seeking help after my experience here to discouver the shut down. Guess U.S. Bank must be going out of business with all the shut downs.

  Response from the owner

  Hello Byculla, Thanks for reaching out and for providing your review. I'm sorry to hear that you were turned away from receiving assistance and that you didn't receive your notification regarding your Safe Deposit Box. We'd really like to speak with you about this and to help however we can. Please send us an email at [email protected] with your phone number and reference number 8234. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

• S

  Saleh Amirriyazi
  5

  I visited this branch couple of times in the process of buying my property. During my second visit, Stephen Johnson, who is one of the bankers helped me with an issue regarding a transaction with my title company. He was very professional, knowledgeable, patient and most importantly truly cared to help resolve the issue and make sure all parties come to a common solution. Despite some small issues in the past, my overall experience with USbank has been positive.

• K

  Kim Barry
  5

  I have been banking at US Bank for 15 + years with both my personal and business accounts. They do a great job and are always very helpful. The Branch Manager Nick is really knows his products and is always willing to help answer questions. I have worked in banking for 30 years and I highly recommend US Bank Orenco Station Branch.

• K

  Kylene Grell
  2

  Every time I use this branch I wonder why. I always wait longer here than at other branches. The drive through is permanently closed, in a pandemic. Lots of employees only two helping the long line of customers. Security guard seemed like overkill.

  Response from the owner

  We are so sorry we’ve let you down, Kylene. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 6964. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jose Mario
  1

  Is usbank going to bankruptcy or something wrong with the management? Each time I see less employees, I heard 3 employees quit within the last month. Now I only see one guy on the teller line. I'm wondering if that guy gets to eat something, break or something. What a mess on this branch!

  Response from the owner

  Hello Jose, Thank you for reaching out. I appreciate your concern for our employees. We would be happy to speak with you regarding your concerns and if there's anything we can assist with, we'd be happy to help with that as well. Please send us an email at [email protected] with your phone number and reference number 7921. Once we receive your number, one of us will give you a call within 2 business days. All the best. ^Caitlin

• T

  Troy Parcels
  1

  What a joke! I have been banking with US over 30 years! They did not want to cash a check for me after pulling and pushing they Made it happen! Horrible experience.

  Response from the owner

  Good morning Troy. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5745 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• A

  Alicia Islam
  1

  Their ATM did not disperse my rent money. Therefore I'm now in a financial crisis trying to figure out what to do while I wait for the funds to come back to my account as it still charged my card. I went to tell the front desk/manager and he talked to me like I was stupid saying I need to call the number on my card and that they couldn't help me.

  Response from the owner

  I’m very sorry to hear about the recent negative encounter you had, Alicia. We aim to make sure feel satisfied and valued. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5275 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick

• S

  SauCo Properties
  5

  We have banked with US Bank for our business for over 4 years, and have never had a bad experience. They are great. Very friendly staff, easy to work with, and we have loved growing our business with US Bank!