U.S. Bank Branch Se Mcgillivray Blvd, Vancouver

U.S. Bank Branch Reviews

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  Nikki Billings
  1

  Was interested in consolidating credit card debit into a No interest card for the first 12-24 months. The teller did not fully explain the implications of the card that he applied me for, most specifically he did not explain that with balance transfers there is a 3% fee attached depending on the amount transferred. In my case a few of $122 was charged and the full amount on the card was not transferred eliciting multiple transfers and multiple fees onto this new card . In addition, he failed to explain that i would be unable to transfer my balance on my cash back US Bank Visa to the new platinum US Bank Visa or another words US Bank does not allow for internal credit card transfers. this is a problem as I basically was tricked into opening up another card when my intention was to eliminate them.

  Response from the owner

  Thank you for sharing your experience. We're sorry to see it has been a less than favorable one and that is certainly concerning to us. If you wish to discuss your experience further, please send us an email to [email protected] with your phone number and reference #2205. Once we receive your contact information we will reach out to you directly. Kindly, ^Kortnee

• B

  Bob Schenauer
  1

  I checked what time the drive thru opened today so that I could transact some business realizing that ongoing remodel was happening. Website indicated it was open. Imagine my dismay when I drove there to find construction fence across driveway. Is the IT dept on vacation????

  Response from the owner

  We apologize the drive-thru was closed when you arrived, Bob. Keep in mind you are able to complete most banking transactions online, through the app and at any ATM. We appreciate your feedback. Take care. ^Larisa

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  Gianna Y
  1

  Stopped by twice because of lack of explanations. The branch manager was so nice and explained everything on my second visit, BUT one of bankers/Tellers, Mr.C had horrible customer service. He may be only interested whether I refinance with him or not. Too much personal questions I got from him. I even said “should I tell you everything “ to make him stop talking.... I had a request and fully explained to him what I needed. He even double checked with me then printed wrong statement, so I did not need it. He still charged $6 for it even though I didn’t take the statement with me. After I said I am not interested in refinancing with him he seemed very annoyed and wanted to kick me out quickly. I had a few of bad customer services experiences last 5 years with this branch but just put up with it until today. That guy hit the spot. Will close every single accounts in US bank very soon.

  Response from the owner

  Thank you for leaving your review and for bringing this to our attention. I'm glad to hear the branch manager was able to assist when you went back, but the experience you described regarding your first visit is very concerning to us, and we definitely don't want to lose your business. We'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 6868. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

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  Nick Lim
  2

  Generally a good experience. But I went in the other day to make an account and a new guy working there who I've never seen before was helping me. He asked me if I pay my taxes (what?), gave me inaccurate information about a wire I was receiving, kept saying "next" on repeat while I was reading what I was agreeing to, and it took about 2 hours to make an account. He also seemed to know nothing about how company structures in Washington state work and at first said I couldn't even open an account. Very large ego for a very stupid person. Pretty annoying experience.

  Response from the owner

  Hello Nick, I can understand why you are frustrated after your recent branch experience. We are concerned to hear how your transactions were handled, and we would like the chance to speak with you further about your visit. Please email your phone number and reference #5085 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• A

  Alison Aguirre
  1

  Awful customer service. I had a check mailed to me, never received it, then someone cashed it at US Bank. I went into US Bank to see how to resolve it because I had a copy of the cashed check with the account number it was deposited to. They said "not our problem". I don't even have an account with US Bank, and NEVER will. It IS their problem when they cash a check for their customer, who stole a check that doesn't belong to them.

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  Gerri Berger
  5

  I’ve been dealing at US bank Fishers Landing for more than 25 years with excellent service and friendly atmosphere. Thank you to all of you. Gerri Berger

• T

  Teresa Ramirez Cortes
  2

  Drive up is open during construction. 2 stars cause they haven't updated this on Google... Misinformation

  Response from the owner

  Thank you for telling us of this matter, Teresa. We will ensure to report that the Drive-thru is open so Google can update this on their end. Please keep in mind you can always check the most up to date locations and hours of our branches using your mobile app and at usbank.com/locations Take care and have a great weekend. ^Larisa

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  Elizabeth Dostal
  1

  Don't ever bank with them they are shady and they steal your money. This bank is the worst bank!!!

  Response from the owner

  We are alarmed to hear you feel this way, Elizabeth. We would like to talk with you further in an effort to understand what happened and offer our help in any way we can. Please let us know if you would like us to reach out within the next two business days by sending us an email with your phone number and reference #8772 to [email protected]. Thank you. ^Kim

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  J M
  2

  Hard to get ahold of the branch. I get if they're busy, but at least have a message system or patch it to the 800 number rather then ringing for 3 min then hanging up with no info.

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  Grady E. Brown
  5

  Always greeted by name and very helpful. Number 1 location in my book.